Guest Support Services - Tampa General Hospital - Tampa, FL
(2023-11)
Under general supervision, and following established policies, procedures and professional guidelines, is responsible to the Manager, of Patient Relations and Guest Services for monitoring the entrances of the organization to ensure team members and visitors are free from illness, appropriately screened and directed to applicable location
- Must also provide "world class" service to all patients, visitors, physicians and staff by creating an exceptional experience beginning with their first impression
- Exhibits flexibility in job responsibilities and hours of work
- Performs job duties in accordance with the mission, vision and values of Tampa General Hospital
Member Coordinator - Docs Dental - MacDill AFB, FL
(2023-01 - 2023-10)
- Able to organize work-flow, prioritize tasks, and perform multiple tasks simultaneously
- Greet and welcome patients in a friendly and professional manner
- Answer multi-line telephone system, and consistently provides friendly and professional phone etiquette
- Schedule and utilize practice management software (Denticon)
- Data entry and updates necessary information for new and existing member's accounts utilizing dental software
- Daily close out procedures
- Maintain front office and reception area appearance
- Great patient care and relationship building skills
- Professional verbal & communication skills
Emergency Room Medical Records Tech. - Spectrum Healthcare Resources, Fort Belvoir Community Hospital - Springfield, VA
(2022-04 - 2023-04)
- Receives patients, visitors, and telephone calls into the Emergency Department
- Obtain identifying information and determines the nature of the visit/ call
- Review all database information for accuracy, consistency, and completeness
- Ensure required forms/documents are completed appropriately
- Alternates duty days between the Registration Desk, Floater Desk and the ED Treatment Area (nursing station)
- Maintain positive customer service
Contact Tracer - Healthcare IT Leaders - Remote
(2022-01 - 2022-03)
- Initiate prompt communication with people exposed to COVID-19 (contacts) through text, phone calls, email, and other communication platforms as necessary. Every effort was made to communicate with the contact telephone or video conference instead of in-person. For telephone interviews, guidance on recommended infection prevention and control practices at a home or non-home residential setting can be found on CDC's Interim Infection Control Guidance for Public Health Personnel.
- Employ dynamic communication and interpersonal skills, cultural competency/sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds
- Verify the contact's identity during initial communications and prior to disclosing confidential information. Assure confidentiality and carry out efforts to locate and communicate with clients in a manner that preserves the confidentiality and privacy of all involved
- Notify the contact of their exposure to COVID-19, following a script or guidance to provide COVID-19 health education. Conduct notification of exposure in a manner that maintains the confidentiality of the patient (or person who was diagnosed with COVID-19) and ensures that the identity of the patient is NOT disclosed
Covid-19 Testing Specialist - HR Support - Washington D.C.
(2021-09 - 2021-12)
- Observe testing process for saliva based COVID tests administered to students K-12
- Check in and verify students using a proprietary technology and scanner
- Ability to answer questions regarding the testing process
- Prepare site supplies and maintain inventory levels for each assigned school site
- Collect specimens, reconcile manifest, ensure safe delivery of lab samples
- Provide customer service and ability to interact with school nurse and administrators
- Willing to travel to multiple school locations in one day
Resource Specialist (Medical Administrative Assistant/Call Center) - Medstar Health Orthopaedics - Clinton, MD
(2020-11 - 2021-03)
- Professionally answered and routed calls in a timely manner
- Demonstrated a customer service oriented attitude in dealing with the public, patients, and staff members
- Ensures any patient seen in clinic without an appointment is scheduled correctly for multiple locations
- Check emails daily to stay updated
- Informed patients to bring referral and insurance card
- Screened patients for COVID-19 via telephone
- Receiving and documenting each patient scheduled, facility location, and physician patient was scheduled with in excel for all telephone communications
- Email logs daily in Microsoft Outlook to supervisor
COVID-19 Entrance Screener - Department of Veterans Affairs - Washington DC
(2020-10 - 2021-12)
- Welcomed individuals at designated check points
- Follow local screening procedures to verify the employee, patient, or caregiver have utilized the temperature screening kiosks document the results
- Grant access to individuals 18 years and older whose temperature is less than 100 and have answered no to all screening questions
- Denies access to those whose temperature is at or above the appropriate temperature
Medical Receptionist - Precision Orthopedics and Sports Medicine - Waldorf, MD
(2019-10 - 2020-10)
- Answering and routing calls
- Scheduling appointments on EMR System
- Checking patients in/out
- Multitasking
- Verifying insurance eligibility
- Scanning documents
- Greeting visitors
- Check each assigned clinic daily to ensure all workload has been captured
- Assembled medical record data in chronological order
- Assembled records for new patients, patient transfers which included contacting hospitals for operative reports etc
- Faxed medical records to insurance provider or workers compensation if requested or needed to obtain authorization for future visits, medications, and referrals
- Assured forms are complete and signed by the clinical staff
Brain Injury Assistant (Personal Supports Counselor) - Head Injury Rehabilitation & Referral Services - Rockville, MD
(2019-03 - 2019-10)
- Focus on recreational activities and activities of daily living for my client with narcolepsy, and traumatic brain injury etc
- Transporting client to medical appointments, gym, music lessons, grocery shopping and mall
- Preparing breakfast, lunch, and dinner
- Helping client with washing laundry, folding clothes, washing dishes, and preparing the bed
- Making sure my client took daily medication
Phlebotomy Program - Dynamic CPR & Phlebotomy - Temple Hills, MD
(2017-12 - 2018-02)
Attended a phlebotomy program.
Event Specialist - Crossmark/Sam's Club Warehouse - Waldorf, MD
(2014-11 - 2016-11)
- Engage customers in a professional manner to create a positive shopping experience for the product and event
- Generate brand awareness and positive product impressions to increase sales
- Assisting customers with their needs and interest to recommend the best products
- Consistently move around the event area to actively greet customers with products
- Review program materials, set up and break down the work area
Childcare Assistance- On Call - Dream Alive Family Daycare - Waldorf, MD
(2015-01 - 2022-12)
- Supervise and monitor the safety of the children
- Prepare and organize mealtime and snacks for the children
- Change diapers of infant and toddlers
- Organize and implement a curriculum that allows children to learn about the world and interest
- Develop schedule and routines for the children to have enough physical activity, rest and playtime
- Monitor children for emotional or developmental problems and bring the issues to the parent's attention
- Keep records of children's progress, routine and interest
Employment Specialist - Empowering People with Intellectual Challenges-Southern Maryland Vocational Industries (EPIC SMVI) - Forestville, MD
(2017-01 - 2017-11)
- Help people with disabilities maintain and search for new jobs that interest them
- Look for the things each person is capable of doing, instead of what they are not able to do. To assist them in job search
- Maintain a safe and clean environment and recognize safety issues
- Set up appointments with clients at their worksite and speak to the supervisor about their work habits and issues, if any
- Train them to do their job sometimes if needed
- Assist them with changing schedule, and transportation (metro access)
- Check on the person I support when the person attends college or volunteers somewhere if needed
- Document on calendars for each month, the days the person attended work, or was absent and explain the reason. Also document what the supervisor states about the person work habits, behavior, and have the person supported sign the paper
- Have good judgement and problem solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Direct Support Professional- On Call (Weekends) - Empowering People with Intellectual Challenges-Southern Maryland Vocational Industries (EPIC SMVI) - Forestville, MD
(2017-01 - 2017-11)
- Ability to be caring, energetic, and dedicated to the person I support
- Ability to be flexible on weekends, times (11pm-7am), or (7am-2pm)
- One on One support to the client I am assigned to
- Help the person that needs support with daily living and engaging in his/her community
- Assist the person with chores, and hygiene
- Ability to help the person maintain a clean, and safe environment and have the ability to recognize safety issues in his/her residential home
