Ephraim Tesfaye

Generated $200K+ in personal sales by building and maintaining a client book of 50+ repeat customers, advising on fit, styling, and brand selection across designer and contemporary menswear. Increased average transaction value through consultative cross-selling, pairing anchor pieces with complementary items and communicating fabric, fit, and care details to guide purchase decisions. Drove repeat business through personalized client outreach, notifying customers when relevant new arrivals landed and booking styling appointments that converted into multi-item purchases.

Sales Associate at Nordstrom (2025-09 – 2026-06)

• Generated $200K+ in personal sales by building and maintaining a client book of 50+ repeat customers, advising on fit, styling, and brand selection across designer and contemporary menswear.
• Increased average transaction value through consultative cross-selling, pairing anchor pieces with complementary items and communicating fabric, fit, and care details to guide purchase decisions.
• Drove repeat business through personalized client outreach, notifying customers when relevant new arrivals landed and booking styling appointments that converted into multi-item purchases.

Service Experience Representative at Nordstrom Rack (2023-08 – 2025-08)

• Resolved customer inquiries, returns, and escalations at the service desk, sustaining high satisfaction in a high-volume retail environment.
• Managed daily store finances and deposit procedures with consistent accuracy, demonstrating strong attention to detail and accountability for cash handling.
• Maintained working knowledge of products, services, and policies to deliver accurate support and train newer associates on service standards.

Courtesy Clerk at Safeway (2021-08 – 2022-08)

• Supported front-end operations through price verification, restocking, and cart logistics, maintaining service continuity during peak hours.
• Assisted customers with purchase packaging and vehicle loading, contributing to a clean, organized store environment and a positive shopping experience.
• Helped customers locate products across departments and answered questions on the sales floor, reducing wait times at the front end during peak shifts.

Career Prep Fellow at Management Leadership for Tomorrow (2024-04 – 2026-06)

Selected as one of 1,000 fellows nationally for an 18-month professional development program for high-achieving diverse talent.

• Completed business case studies and analytical projects to strengthen quantitative reasoning, structured problem solving, and executive communication.
• Participated in conferences and coaching sessions hosted by Deloitte, Google, Goldman Sachs, Clorox, and Target.

Bachelor of Arts in Applied Computing, Minor in Business – University of Washington Bothell (2026-06)