Erfan Memon

Senior SAP Platform Engineer with more than 12 years of experience designing, administering, modernizing, and supporting enterprise SAP platforms across global manufacturing and distribution organizations. Hands-on technical leader supporting 32 SAP environments across 8 enterprise SAP systems serving approximately 5,000 users worldwide. Deep experience in SAP HANA, Oracle, Linux, AWS, disaster recovery, platform modernization, security, performance troubleshooting, and production operations.

SAP Basis Manager at R.R. Donnelley (2019-02 – Present)

Lead a multidisciplinary team of three SAP Basis Administrators and two SAP Developers while remaining a hands-on technical contributor responsible for enterprise SAP infrastructure, modernization initiatives, disaster recovery, security, and production reliability.

• Manage lifecycle administration of 12 SAP HANA databases and 16 Oracle databases, including upgrades, patching, performance analysis, capacity planning, troubleshooting, and production support.
• Designed and implemented SAP HANA disaster recovery architecture using HANA System Replication and storage-based snapshots, supporting RTO under four hours and RPO under fifteen minutes.
• Led technical execution of Oracle 11g to Oracle 12c modernization supporting enterprise SAP production systems.
• Planned and executed SAP ECC Enhancement Package upgrade from EhP5 to EhP8 using Software Update Manager (SUM), with disciplined cutover planning, rollback preparation, production validation, and post-upgrade stabilization.
• Upgraded SAP BusinessObjects Data Services (BODS) from 4.2 to 4.3, including migration of Information Platform Services, Data Services, and Information Steward.
• Administer AWS-hosted SAP infrastructure supporting EC2, EBS, and VPC services.
• Installed, configured, and maintain SAP Cloud Connector and Cloud Integration Gateway supporting enterprise SAP Ariba integrations.
• Implemented SAP Single Sign-On using Kerberos authentication across multiple enterprise SAP landscapes.
• Manage SAP certificate lifecycle activities supporting secure communication between SAP systems and external business partners.
• Developed SAP data archiving strategy reclaiming approximately 500 GB of SAN storage annually across Production, Sandbox, and Disaster Recovery environments.
• Administer Redwood Cronacle enterprise workload automation supporting mission-critical business processing.
• Partner with IT Governance on SAP security initiatives, SOX compliance, quarterly security reviews, and controlled enterprise change management.
• Diagnose complex production issues using SAP traces, developer traces, SQL analysis, operating system diagnostics, ABAP dumps, workload analysis, and performance monitoring tools.
• Develop operational standards and technical procedures supporting kernel upgrades, disaster recovery, certificate lifecycle management, production maintenance, and enterprise platform administration.

SAP Basis Administrator at LSC Communications (2016-11 – 2019-02)

Provided senior SAP Basis administration during network migrations, corporate divestitures, automation initiatives, and SAP platform modernization.

• Designed and deployed a new SAP BI landscape supporting enterprise network migration into a new network domain and hardware platform.
• Installed and configured SAP Solution Manager 7.2, expanding monitoring, diagnostics, root cause analysis, and lifecycle management capabilities.
• Served as SAP technical lead for Incorta implementation, establishing integration between SAP systems and the enterprise analytics platform.
• Supported enterprise UiPath Robotic Process Automation implementation by providing SAP infrastructure and integration support.
• Partnered with endpoint engineering teams to deploy Winshuttle enterprise-wide and provide ongoing SAP administration and production support.
• Redesigned Redwood Cronacle workload automation following a corporate divestiture and delivered administrator and end-user training.
• Administered HPOS infrastructure supporting enterprise printing, email, fax, and SAP output management services.
• Managed annual SAP user license audits supporting software asset governance and licensing compliance.

SAP Basis Administrator at R.R. Donnelley (2015-10 – 2016-11)

Supported enterprise SAP ECC and BI production environments during corporate divestitures, infrastructure migrations, Oracle administration, performance optimization, and landscape management.

• Built two enterprise SAP landscapes supporting a major corporate divestiture, including SAP ECC and SAP BI environments migrated from Solaris to Red Hat Enterprise Linux.
• Implemented Gold Client data management supporting data separation at company code and customer levels during corporate restructuring.
• Administered Oracle 11.2.0.4 databases, managing tablespaces, database growth, performance optimization, backup strategy, and production health.
• Managed SAP transports across development, quality assurance, and production environments while supporting client copies, landscape refreshes, and production deployments.
• Performed SAP workload analysis, SQL performance investigations, trace analysis, and operating system troubleshooting.
• Maintained operational health through proactive monitoring across SAP application, database, operating system, background processing, and workload layers.
• Executed quarterly SAP ECC and BI post-refresh activities.

SAP Basis Administrator (IBM AS/400) at Edward Don & Company (2013-05 – 2015-09)

Provided SAP Basis administration for enterprise SAP environments hosted on IBM AS/400, spanning Solution Manager, Gold Client, disaster recovery, monitoring, production support, and master data migration.

• Transitioned enterprise SAP monitoring from CCSM alerting to SAP Solution Manager Technical Monitoring.
• Served as the organization's Gold Client subject matter expert, providing administration, upgrades, documentation, training, and vendor coordination.
• Designed and implemented automated master data migration processes supporting a customer-facing web portal and six months of production-quality testing before go-live.
• Participated in disaster recovery operations following hardware failure by assisting with IBM AS/400 restoration using System Service Tools.
• Managed production system backup operations using Robot Automated Operations and native IBM AS/400 scheduling utilities.
• Monitored Mimix replication and analyzed replication thresholds supporting business continuity objectives.
• Verified IDoc processing between SAP and TrustedLink using IBM AS/400 operating system utilities.
• Coordinated SAP GUI 7.30 deployment testing supporting more than 1,000 users.

Bachelor of Arts in Political Science and English – DePaul University