SAP Basis Manager at R.R. Donnelley (2019-02 – Present)
Lead a multidisciplinary team of three SAP Basis Administrators and two SAP Developers while remaining a hands-on technical contributor responsible for enterprise SAP infrastructure, modernization initiatives, disaster recovery, security, and production reliability.
- Manage lifecycle administration of 12 SAP HANA databases and 16 Oracle databases, including upgrades, patching, performance analysis, capacity planning, troubleshooting, and production support.
- Designed and implemented SAP HANA disaster recovery architecture using HANA System Replication and storage-based snapshots, supporting RTO under four hours and RPO under fifteen minutes.
- Led technical execution of Oracle 11g to Oracle 12c modernization supporting enterprise SAP production systems.
- Planned and executed SAP ECC Enhancement Package upgrade from EhP5 to EhP8 using Software Update Manager (SUM), with disciplined cutover planning, rollback preparation, production validation, and post-upgrade stabilization.
- Upgraded SAP BusinessObjects Data Services (BODS) from 4.2 to 4.3, including migration of Information Platform Services, Data Services, and Information Steward.
- Administer AWS-hosted SAP infrastructure supporting EC2, EBS, and VPC services.
- Installed, configured, and maintain SAP Cloud Connector and Cloud Integration Gateway supporting enterprise SAP Ariba integrations.
- Implemented SAP Single Sign-On using Kerberos authentication across multiple enterprise SAP landscapes.
- Manage SAP certificate lifecycle activities supporting secure communication between SAP systems and external business partners.
- Developed SAP data archiving strategy reclaiming approximately 500 GB of SAN storage annually across Production, Sandbox, and Disaster Recovery environments.
- Administer Redwood Cronacle enterprise workload automation supporting mission-critical business processing.
- Partner with IT Governance on SAP security initiatives, SOX compliance, quarterly security reviews, and controlled enterprise change management.
- Diagnose complex production issues using SAP traces, developer traces, SQL analysis, operating system diagnostics, ABAP dumps, workload analysis, and performance monitoring tools.
- Develop operational standards and technical procedures supporting kernel upgrades, disaster recovery, certificate lifecycle management, production maintenance, and enterprise platform administration.
SAP Basis Administrator at LSC Communications (2016-11 – 2019-02)
Provided senior SAP Basis administration during network migrations, corporate divestitures, automation initiatives, and SAP platform modernization.
- Designed and deployed a new SAP BI landscape supporting enterprise network migration into a new network domain and hardware platform.
- Installed and configured SAP Solution Manager 7.2, expanding monitoring, diagnostics, root cause analysis, and lifecycle management capabilities.
- Served as SAP technical lead for Incorta implementation, establishing integration between SAP systems and the enterprise analytics platform.
- Supported enterprise UiPath Robotic Process Automation implementation by providing SAP infrastructure and integration support.
- Partnered with endpoint engineering teams to deploy Winshuttle enterprise-wide and provide ongoing SAP administration and production support.
- Redesigned Redwood Cronacle workload automation following a corporate divestiture and delivered administrator and end-user training.
- Administered HPOS infrastructure supporting enterprise printing, email, fax, and SAP output management services.
- Managed annual SAP user license audits supporting software asset governance and licensing compliance.
SAP Basis Administrator at R.R. Donnelley (2015-10 – 2016-11)
Supported enterprise SAP ECC and BI production environments during corporate divestitures, infrastructure migrations, Oracle administration, performance optimization, and landscape management.
- Built two enterprise SAP landscapes supporting a major corporate divestiture, including SAP ECC and SAP BI environments migrated from Solaris to Red Hat Enterprise Linux.
- Implemented Gold Client data management supporting data separation at company code and customer levels during corporate restructuring.
- Administered Oracle 11.2.0.4 databases, managing tablespaces, database growth, performance optimization, backup strategy, and production health.
- Managed SAP transports across development, quality assurance, and production environments while supporting client copies, landscape refreshes, and production deployments.
- Performed SAP workload analysis, SQL performance investigations, trace analysis, and operating system troubleshooting.
- Maintained operational health through proactive monitoring across SAP application, database, operating system, background processing, and workload layers.
- Executed quarterly SAP ECC and BI post-refresh activities.
SAP Basis Administrator (IBM AS/400) at Edward Don & Company (2013-05 – 2015-09)
Provided SAP Basis administration for enterprise SAP environments hosted on IBM AS/400, spanning Solution Manager, Gold Client, disaster recovery, monitoring, production support, and master data migration.
- Transitioned enterprise SAP monitoring from CCSM alerting to SAP Solution Manager Technical Monitoring.
- Served as the organization's Gold Client subject matter expert, providing administration, upgrades, documentation, training, and vendor coordination.
- Designed and implemented automated master data migration processes supporting a customer-facing web portal and six months of production-quality testing before go-live.
- Participated in disaster recovery operations following hardware failure by assisting with IBM AS/400 restoration using System Service Tools.
- Managed production system backup operations using Robot Automated Operations and native IBM AS/400 scheduling utilities.
- Monitored Mimix replication and analyzed replication thresholds supporting business continuity objectives.
- Verified IDoc processing between SAP and TrustedLink using IBM AS/400 operating system utilities.
- Coordinated SAP GUI 7.30 deployment testing supporting more than 1,000 users.
