Manager, Maintenance and Property Management Services (PPM) at Parkdale Activity Recreation Centre (PARC) (2019-01 – Present)
Responsible for overall day-to-day direct management of 7 properties with oversight of administration, operations, maintenance and cleaning for all sites and PARC spaces.
- Responsible for overall day-to-day direct management of 7 properties
- Oversee administration and operations, including maintenance and cleaning for all sites and PARC spaces (i.e. drop-in, kitchen, custodial)
- Manage 20+ part-time and full-time employees including hiring, training and coaching
- Community engagement and crisis response; tenant relations and conflict resolution
- Respond to emergencies, city violations and neighbourhood complaints
- Manage work orders (Yardi) to ensure all maintenance and repair requests are completed; procure outside vendors
- Support Project Manager for all new capital projects including sourcing suppliers, quotes and on-site management
- Monitor various infrastructure systems such as HVAC and fire to ensure day-to-day operations; regular systems inspections to ensure equipment is up-to-date and reviews and training are conducted consistently
- Planning and organizing preventative maintenance; identify any retrofit needs
- Building maintenance adhering to codes and regulations in accordance with the Residential Tenancy Act (RTA), Tenant Protection Act, fire codes, building codes, human rights legislation, as well as specifications and compliance with city by-laws (including AODA guidelines and municipal licensing)
- Pest management – inspections and implementation of pest control, prevention, intervention and treatment
- Perform and/or oversee annual unit inspections to monitor the condition of each unit and implement cleaning operations (i.e. "Extreme Clean") and/or repairs as necessary
- Conduct unit inspections and coordinating move-in/move-out arrangements
- Preparing property management Divers Plans, including property management and building plans, equipment checks and maintenance, and Key Performance Indicators (KPI's); track maintenance response time and compliance status
- Oversee property rent collection and preparing Landlord & Tenant Board forms for court proceedings
Property Manager at Portland Place Non-Profit Housing Corporation (2014-01 – 2019-12)
Property manager responsible for tenant relations, unit repairs, building operations and maintenance coordination.
- Responded with timely prioritization of tenant requests for unit repairs, including repair completion and ensuring satisfaction once completed; performing regular minor repairs, preparing units for new tenants and annual unit inspections
- Completed annual repair reports for all units (46 total) and common areas
- Demonstrated thorough understanding of all building operating systems including heating and air conditioning, hot water, electrical and elevator systems
- Responsible control and maintenance performed regarding building security systems
- Diligently monitored performance of service contractors including pest control and elevator functioning and maintenance
- Sourced and secured appropriate quotes for special projects; coordination of projects
- Comprehensive knowledge of all corporate and government policies regarding maintenance requirements and all other applicable legislation
