Autopilot Engineer at Tesla, Inc (2024-01 – Present)
- Helped launch and operate Tesla's Robotaxi/CyberCab
- Evaluated, and analyzed multiple FSD hashes, and provided feedback in daily detailed drive reports
- Learned the operations and purpose for several data collection tracks
- Inspected fleet vehicles for any safety hazards and troubleshooting any technical issues that arose during daily shifts
- Work directly with developers in providing quality data for upcoming hashes for Robotaxi and commercial/customer releases
High Net Worth Associate Tier II at Fidelity Investments (2022-01 – 2024-12)
- Interact with customers, via inbound calls, responding to requests for information and assistance with their brokerage accounts to include description of account features, communicating account balances, and executing efficient and accurate stock trades
- Maintaining efficient stats such as taking over 500+ calls monthly, being able to help 6+ clients per hour daily, and having an average 90% customer satisfaction rate monthly while keeping 99% accuracy on trades
- Effectively use on-line resources, including Fidelity.com and Microsoft Windows-based workstation to execute trades, account distributions, provide account balance, transaction information, discuss Fidelity's wide range of products and services, and provide market news and quotes
Transaction Processing Specialist / Associate Banker at JP Morgan Chase (2018-01 – 2022-12)
- Processed deposit transactions which consist of currency and check items from all throughout the firm (branches, ATMs, online QuickPay, etc)
- Cross-trained in different department database queues during high demand time such as processing and verifying ACH deposits into client's accounts in an efficient manner during high-activity times (ie the COVID-19 crisis)
- Maintained a 99% accuracy rate weekly by validating items for errors according to standard practices, while performing at 13k+ keys per hour
- Created and presented detailed monthly performance reports for Q-board meetings to demonstrate the improvement/decline of productivity and satisfaction rates of the remediation departments located in Fort Worth, TX and Bangaluru, India
Product Supervisor / Facilities Manager at ASI Gymnastics (2010-01 – 2018-12)
- Analyzed Keller branch sales and student enrollments by analyzing their conversation ratios and turnover rates, which led to increased enrollments by 21%
- Provided excellent years of customer service as a tumbling coach and manager
- Partnered with ASI Corporate to discuss future Power Tumbling projects, new processes, and athletic development within the company
- Performed monthly safety inspections and documented findings on company's cloud drive
- Managed and organized key facility projects
