Service Advisor at The Wash Tub (2026 – Present)
- Greeted customers and collected personal information in a secure manner.
- Looked over personal plan and informed them of services needed.
- Directed customers in an orderly fashion to which lanes their service was to be provided.
- In charge of detail team and shop, correctly managing and providing customer expectations.
Sales Associate at Sewell Cadillac (2025 – Present)
- Communicated with customers throughout all stages of the sales and financial process, ensuring accuracy and satisfaction.
- Managed, organized, and documented customer interactions using internal systems.
- Coordinated with service and finance departments to resolve account questions and ensure a smooth transaction process.
- Met or exceeded sales and customer satisfaction benchmarks.
- Led team briefings focused on objection handling, communication strategies, and performance improvement.
Insurance Service Representative / Underwriter at USAA (2020)
- Maintained active Property & Casualty insurance licenses and state registrations.
- Reviewed member policies to ensure accurate coverage, risk compliance, and proper financial protection.
- Identified, documented, and resolved coverage discrepancies while adhering to regulatory and compliance guidelines.
- Communicated clearly with members regarding billing, policy changes, and coverage questions.
- Operated multiple systems simultaneously while maintaining quality standards and contact with members.
- Led charge and contributed to team huddles by communicating state compliance and procedural updates.
Insurance Sales Agent at The Hartford Insurance (2018)
- Reviewed insurance products and policies with customers to ensure understanding and accuracy.
- Utilized multiple computer applications to document policy and account information correctly.
- Supported customer service and retention efforts while meeting productivity and quality expectations.
- Demonstrated accountability to training schedules, workload requirements, and performance targets.
- Delivered service-focused interactions aligned with company standards and branding.
Sales Associate / Marketing at IBC Bank (2017)
- Partnered with business owners to open and manage accounts tailored to financial needs.
- Collaborated with branch managers and leadership to meet branch performance goals.
- Cross-trained in merchant services, consumer loans, mortgages, and investment products.
- Maintained compliance with banking regulations through continuous training.
- Recognized with multiple awards for outstanding performance and customer service excellence.
