General Manager at Wise Coatings of Orlando (2024-08 – 2025-09)
- Directed end-to-end franchise operations across service delivery, HR, sales, customer service, safety, and full P&L ownership, aligning performance with corporate objectives, EBITDA, and improving overall efficiency.
- Streamlined workflows and introduced measurable performance standards across departments, driving higher productivity, better project management, and material costs saving of 15% from prior year and operational consistency in a safety-first environment.
- Led and developed three installation teams and the dispatch center, optimizing scheduling, service quality, and customer satisfaction.
- Spearheaded market expansion initiatives through targeted marketing, social media, and community engagement, strengthening brand visibility and generating new business.
- Collaborated closely with the franchisor's corporate leadership to implement best practices, improve operational results, and deliver sustained business growth.
General Manager at Mr. Rooter Plumbing of St. Augustine, Daytona and Melbourne (2020-08 – 2024-06)
- Directed four multi-site plumbing franchises with full P&L ownership, optimizing service, scaling teams, driving sales, and safety operations while leveraging Multiple CRM and EMP platforms to improve efficiency and consistency in a safety-first environment bring voluntary turnover to Zero.
- Increased annual revenue from $2.1M to $3.3M in the first year while doubling profit margins and strengthening overall financial performance.
- Scaled sales to more than $4.3M in the second year by expanding service lines and enhancing customer offerings.
- Established foundational budgets, KPIs, and reporting structures, enabling nearly 100% operational expansion within three years, including a full fleet modernization.
- Launched new revenue streams, positioning the business to exceed $5M in annual revenue with projected margins above 15%.
- Provided industry best customer services as "face of the company" or primary point of contact of customers, vendors and community partners.
- Lowered material cost through vendor management and negotiation follow up with intense internal monitors.
Operations Manager at Wallenius Wilhelmsen Logistics (2020-01 – 2020-08)
- Managed large-scale import/export processing for Nissan, Mercedes, and Ford across a 90-acre facility, ensuring compliance, efficiency, and consistent throughput.
- Led six supervisors and a workforce of 120 employees, driving productivity, safety, and operational discipline.
- Improved Nissan audit scores to 4.2/5 by strengthening policy adherence and standard operating procedures.
- Sustained operations and workforce morale during pandemic disruptions, maintaining continuity despite major staffing reductions.
- Preserved essential industry output with up to 80% furlough levels, ensuring reliable service and delivery timelines.
General Operations Manager at Wind River Environmental, DBA Metro Rooter Plumbing (2018-01 – 2019-08)
- Directed all business functions for a $12M plumbing operation, including sales, service, HR, safety, and full P&L responsibility.
- Led more than 50 technicians, four department managers, and call center/customer service teams to improve service delivery and performance.
- Increased profit by 12.4% in the first year while expanding margins from 25% to 30%.
- Reduced OSHA-recordable injuries by 80% and lost-time incidents by 90% through safety training and recognition programs.
- Improved operational efficiency by implementing automated work order and billing systems while aligning team culture under new ownership.
General Manager at Metal Sales and Manufacturing Corporation (2013-01 – 2018-01)
- Directed sales, marketing, and operational strategies to drive revenue growth, expand market share, and strengthen overall business performance in a safety-first environment.
- Led three supervisors and a team of 33 employees, fostering a safety-first, performance-driven culture.
- Increased sales by 20.5% in the first year, improving ROI by more than 25% through strategic pricing, KPI-based management while maximizing fleet utilization.
- Expanded gross profit margins from 21% to 36.5% within 18 months while maintaining market share.
- Achieved four consecutive years with zero workplace injuries by implementing 5S, Lean practices, and daily safety routines.
