Eric McDonald

Dedicated Technical Services & Medical Device Technician with nearly 20 years of hands-on experience in equipment maintenance, component-level troubleshooting, diagnostic testing, and quality assurance. Proven track record of executing preventive maintenance, performing root-cause analysis on critical equipment failures, and ensuring strict compliance with FDA, ISO, and medical-grade regulatory standards. Skilled in maintaining detailed calibration records and supporting reliable equipment performance across medical and engineering environments.

Medical Tool Assembler - Marle Elite Medical

(2026-05)

• Troubleshoot, rework, and perform precision component-level repairs on medical hardware and surgical tools to maintain optimal operational performance and yield rates.
• Perform rigorous in-process quality checks and dimensional inspections using precision measuring instruments to verify strict safety and operational standards.
• Assemble, inspect, and package complex orthopedic implants and surgical instruments in full compliance with strict Standard Operating Procedures (SOPs), FDA regulations, and ISO standards.
• Maintain a clean, safe, and compliant workstation in strict adherence to medical manufacturing safety guidelines.

Service Operations Technician 3 - Intuitive Surgical Inc.

(2019-09 - 2025-12)

• Investigated technology failures to determine vulnerabilities and root causes, implementing effective corrective recommendations to ensure maximum equipment uptime and reliability.
• Oversaw quality control processes across technical operations, systematically identifying system inconsistencies and equipment malfunctions.
• Collaborated closely with cross-functional engineering teams to develop and deploy operational fixes, driving ongoing system efficiency and safety.

Engineering Technician - Flextronics

(2007-09 - 2019-09)

• Conducted daily troubleshooting and diagnostic testing on complex machinery and equipment units to identify operational issues and execute prompt repairs.
• Replaced defective electrical, mechanical, and hardware components to restore equipment to standard operational readiness.
• Maintained comprehensive, detailed records of equipment repairs, calibrations, and diagnostic tests to support long-term performance tracking and preventive maintenance auditing.

Coursework - Accounting - University of Phoenix (2009)

High School Diploma - Mumford High School (2002)