Eric Poole

Professional and dependable customer service specialist with experience in retail and senior living environments. Skilled in customer relations, front desk operations, cash handling, telephone communication, administrative support, and record keeping. Experienced working with residents, visitors, customers, and staff while maintaining a professional and welcoming environment.

Completed the 20-hour SAFE Mortgage Loan Originator pre-licensing education and pursuing a career in banking and mortgage lending.

Concierge at PSL Phoenix Senior Living (2026-06 – Present)

• Greet residents, visitors, vendors, and staff in a professional and courteous manner.
• Answer and direct incoming phone calls and accurately relay messages.
• Manage visitor sign-in and sign-out procedures.
• Assist residents and guests with questions, requests, and concerns.
• Create maintenance and service reports using company computer systems.
• Maintain accurate front desk records and documentation.
• Communicate with staff using telephone and two-way radio systems.
• Provide administrative support while maintaining confidentiality and professionalism.

Cashier / Self-Checkout Attendant at Kroger (2025-06 – 2025-10)

• Processed customer purchases accurately using cash registers and self-checkout systems.
• Handled cash, debit, credit, and electronic transactions.
• Assisted customers with purchases, questions, and transaction issues.
• Maintained compliance with Georgia alcohol and tobacco sales regulations.
• Balanced customer service responsibilities in a fast-paced retail environment.
• Maintained an organized and professional checkout area.

High School Diploma – Sprayberry High School (2024)

Business and Accounting – Chattahoochee Technical College