Eric Riggins

Motivated and detail-oriented Software Developer with a solid foundation in full-cycle software logic, object-oriented programming, and database development. Experienced in building automated workflows, working with RESTful APIs, and implementing Generative AI tools to optimize processes. Adept at collaborative Agile/Scrum environments, CI/CD and version control best practices (Git/GitHub), and cross-functional troubleshooting across production and QA environments.

Currently pursuing a Bachelor of Science in Information Technology / Software Engineering.

Software & Digital Media Developer at Self-employed (2020-01 – Present)

• Design and execute full-cycle application logic, scripting custom Python utilities and automated file processing workflows to optimize asset pipelines.
• Incorporate and test cutting-edge Generative AI and machine learning tools to streamline digital asset generation and automate administrative tasks.
• Manage version control and repository structures using Git/GitHub, ensuring code modularity and documentation consistency.
• Develop and query relational database structures (SQL) to track project components, metadata, and delivery schedules.

Technical Support & Systems Specialist at Funny Hunnies (2020-01 – Present)

• Participate in iterative support workflows, performing deep-dive troubleshooting across web interfaces, user access, and system platforms.
• Collaborate with engineering teams in Agile-style ticket escalation processes to isolate bugs, validate QA fixes, and maintain SLA benchmarks.
• Maintain detailed documentation, API logs, and incident reports to ensure traceability and continuous process improvement.
• Consistently maintained a 95%+ resolution satisfaction rating and reduced average ticket turnaround by 20%.

Digital Systems & Marketing Coordinator at Riverhouse on the Flint (2018-06 – 2019-12)

• Maintained frontend web content and user interfaces utilizing HTML, CSS, and basic JavaScript principles.
• Managed sprint tasks, campaign deliverables, and cross-functional planning utilizing Asana and Trello in an iterative project environment.

Bachelor of Science in Information Technology / Software Engineering – Strayer University

Certificate in Software Development Foundations Certificate & Programming Fundamentals – Strayer University