Eric Zenor

Dynamic learning and development professional with over 20 years of experience leading enterprise learning initiatives, instructional design programs, and organizational capability development across diverse industries. Expertise in developing engaging learning solutions, facilitating organizational change, and enhancing learner performance. Proven success in learning experience design (LXD), performance consulting, and curriculum development.

Committed to fostering a culture of continuous improvement and innovation in learning environments, leveraging data analytics and business impact reporting to drive measurable outcomes.

Senior Learning Experience Designer at Allen Interactions (2026-01 – Present)

Leading a development team building customized performance-based eLearning modules for a large construction company.

• Collaborated closely with subject matter experts to ensure content accuracy and relevance, enhancing overall learning engagement and effectiveness.
• Spearheaded the design and implementation of innovative learning paths, significantly improving knowledge retention.
• Cultivated strong relationships with clients, resulting in a high rate of repeat business.
• Streamlined production processes, reducing development timelines without compromising quality.

Training Manager at EPAM Systems, Inc. (2023-01 – 2025-12)

Served as an enterprise AI Ambassador, leading the creation of practice-side learning programs and Communities of Practice to foster an AI-native culture, resulting in a >40% increase in AI adoption among non-engineering roles.

• Led multiple complex training and change management workstreams across international teams, developing hybrid programs for hundreds of trainees and driving global knowledge application.
• Designed and implemented in-the-flow performance support and improvement solutions, enhancing learning efficiency and reducing time spent searching for information by 38%.
• Developed strategic, innovative training and reskilling Points of View (POVs) for large international clients, acting as a strategic consultant for organizational capability development.

Team Lead, Lead Designer at Ally Financial (2021-04 – 2023-01)

Led all aspects of instructional design projects, partnering with diverse business units to assess needs and create performance-based learning solutions for onboarding, compliance, and continuous learning.

• Provided leadership, coaching, and mentorship to instructional designers, fostering a culture of professional development that significantly enhanced team capabilities and design quality.
• Managed all aspects of instructional design projects, resulting in seamless system adoption and minimal post-implementation churn across major business initiatives.

Instructional Designer at HIPPY USA (2018-05 – 2021-03)

Consulted with HIPPY leadership to develop the organization's first online role-based training series, resulting in significant savings compared to previous training modalities.

• Transformed instructor-led training content into engaging, accessible online modules, significantly enhancing learner engagement and knowledge retention.

Instructional Designer / Training Manager at VCC, LLC (2017-03 – 2018-04)

Designed, developed, and managed all systems training content and the enterprise LMS.

• Created the organization's first role-based curriculum for superintendents.
• Researched, designed, and implemented the organization's first cell phone-based micro-learning program to distribute and assess field safety-related knowledge.
• Assessed, designed, and deployed the organization's first leadership competency program.

Freelance Instructional Designer at Goodwill Industries of Arkansas / Hewlett Packard (2015-07 – 2017-03)

Provided training and program management consulting services to multiple clients.

Master of Education in Human Resource Development – University of Arkansas, Fayetteville

Bachelor of Science in Liberal Studies – Excelsior University, Albany, New York