Eric Zugor

Mechanical technician and service manager with over 15 years of hands-on experience in repair, diagnostics, and maintenance. Experienced in physically demanding conditions, troubleshooting multiple systems, tool dexterity, and teamwork. Proven and consistent ability to implement, fulfill, and surpass departmental, service, and financial goals.

Adaptable to new technology and changing procedures while prioritizing high standards of quality and safety. Currently pursuing education in Facilities Maintenance Technology to expand technical knowledge in electrical and industrial systems.

Service Lead at evo Portland (2024-01 – Present)

• Coordinated daily workflow for service team, scheduled work orders, conducted quality control reviews of completed work, managed tools, supplies, and product inventory, and trained technicians on repair and safety procedures and protocols.
• Maintained rental fleet performing diagnostics, repairs, and safety inspections to ensure daily availability.
• Implemented and provided training on suspension setup and servicing through collaboration with SRAM technical ambassadors.
• Increased service profit by 58% year over year and surpassed monthly financial goals by 62% in July 2025.

Lead Mechanic at Joe Bike (2023-01 – 2024-01)

• Performed service intake, assessment, and completion of scheduled repair work, while training technicians on shop procedures and standards.
• Built and trued wheels and installed generator hubs and light systems to manufacturer specifications through precision hand tool work.
• Expanded service packages to incorporate wheel building skills and expertise that resulted in a 30% increase in service profit year over year from May to August 2023.

Service Manager at Community Cycling Center (2022-01 – 2023-01)

• Managed daily service department operations, trained technicians, oversaw inventory, and conducted service intake, assessments, and quality control checks on all completed work.
• Assessed donated bicycles for structural integrity, identifying safety hazards and determining repair feasibility.

Director of Service at Bike Gallery (acquired by Trek Bikes) (2018-01 – 2022-01)

• Directed service operations across 6 locations regarding inventory management, drafting and implementing departmental goals with the Director of Sales and CEO, and meeting financial targets.
• Trained staff on service procedures and quality control compliance and evaluated competency to uphold performance standards.
• Launched contactless pickup service under COVID-19 restrictions, adapting operations to maintain service continuity while upholding occupational safety and health protocols.
• Accomplished record service and sales profits and competitive turnaround times despite supply chain disruptions and inventory shortages throughout the COVID-19 pandemic.

Service Writer at Western Bike Works (2017-01 – 2018-01)

• Conducted service intake, wrote up service plans, coordinated workload scheduling and technician assignments, and managed warranty claims and special order parts for the service department.

Service Manager at Bike Tech (2013-01 – 2017-01)

• Managed daily service department operations, conducted assessments and repairs, scheduled and delegated work orders, trained technicians, and performed quality control and inventory reviews.

Fleet Mechanic at Deco Bike (2010-01 – 2013-01)

• Scheduled and prioritized repairs for bike-share fleet, delegated work orders to team, met daily deployment targets, and maintained service availability.
• Performed on-site minor repairs in the field and transported larger repairs to the main facility.

Certificate in Facilities Maintenance Technology – Portland Community College (2026-01 – 2028-01)

Certification in Certified Bicycle Technician – United Bicycle Institute (2012-01 – 2012-01)