Erica Brown

Authorized to work in the US for any employer

Remote Customer Service Representative at Blue Cross Blue Shield (2020-08 – 2025-03)

• Gathering invoices, statements, reports, personal details, documents and...
• Scanning through information to identify pertinent information.
• Correcting errors and organizing the information
• Communicating with customers to resolve issues or concerns regarding products or accounts, such as opening new plans
• Reviewing account statements and other financial documents to ensure accuracy
• Promoting the insurance agency to customers who need insurance
• Networking with potential customers
• Educating customers on each type of insurance coverage and making recommendations based on their needs
• Evaluating current health insurance policies and recommending additional coverage when needed
• Maintaining all insurance documents in a confidential way

Night Auditor/Housekeeping at West Wings hotel (2017-08 – 2021-10)

Performs check in and check out of guests. Receives payments and allows for proper discounts when applicable.

• Answers hotel switchboard and forwards calls appropriately.
• Serves as information agent for hotel guests and handles problems and requests as they arise.
• Responsible for making reservations and ensuring all booking, rate, and cancellation policies are accurately quoted to guest.
• Responsible for the delivery of mail, packages, and messages to guests.
• Responsible for counting bank at the beginning and end of shift to ensure the bank is accurately accounted for.
• Responsible for making regular deposits in accordance with the hotel's deposit procedure.
• Other duties as assigned by Guest Service Mgr or as business and demand dictates.
• Mopping, vacuuming, and dusting
• Sanitizing and disinfecting
• Washing towels and linens