Remote Customer Service Representative at Blue Cross Blue Shield (2020-08 – 2025-03)
- Gathering invoices, statements, reports, personal details, documents and...
- Scanning through information to identify pertinent information.
- Correcting errors and organizing the information
- Communicating with customers to resolve issues or concerns regarding products or accounts, such as opening new plans
- Reviewing account statements and other financial documents to ensure accuracy
- Promoting the insurance agency to customers who need insurance
- Networking with potential customers
- Educating customers on each type of insurance coverage and making recommendations based on their needs
- Evaluating current health insurance policies and recommending additional coverage when needed
- Maintaining all insurance documents in a confidential way
Night Auditor/Housekeeping at West Wings hotel (2017-08 – 2021-10)
Performs check in and check out of guests. Receives payments and allows for proper discounts when applicable.
- Answers hotel switchboard and forwards calls appropriately.
- Serves as information agent for hotel guests and handles problems and requests as they arise.
- Responsible for making reservations and ensuring all booking, rate, and cancellation policies are accurately quoted to guest.
- Responsible for the delivery of mail, packages, and messages to guests.
- Responsible for counting bank at the beginning and end of shift to ensure the bank is accurately accounted for.
- Responsible for making regular deposits in accordance with the hotel's deposit procedure.
- Other duties as assigned by Guest Service Mgr or as business and demand dictates.
- Mopping, vacuuming, and dusting
- Sanitizing and disinfecting
- Washing towels and linens
