Erica Buchanan

Surgery Scheduler - Louisville Glaucoma - Louisville, KY

(2020-07)

Organized paperwork such as charts and reports for office and patient needs.
Coordinated the review, revision, and creation of operational policies within the emergency department.
Kept track of my interactions with prospects, their families, and advisors, as well as developing relationships with potential referral sources.
Clarified the situation.
Made contact with hospitals in order to confirm patients' medical histories and avoid incorrect diagnoses and treatments.
Oversaw Quality Improvement Activities (QIAs) to identify areas where performance could be improved.
Calculated dosage, prepared prescription labels, and filled prescriptions.
Developed a strong network of outside referral sources within the community.

Office Manager - Taustine Eye Center - Louisville, KY

(2000-06 - 2020-06)

Kept track of office supplies by checking inventory and ordering new supplies as needed.
Kept track of and evaluated employee performance in order to complete [Timeframe] reviews, make advancement recommendations, and address productivity issues.
Was in charge of troubleshooting, maintenance, updates, and report generation for the CRM and company database.
Communicated with patients and answered their questions, requests for appointments, and billing concerns.
Ensured that patients were properly scheduled, and that resources and calendars were allocated in a timely and effective manner.
Handled client correspondence and kept track of records to keep the office running smoothly.
Assisted in the development and distribution of marketing materials.
Built a highly efficient and dependable administrative team by providing ongoing coaching and motivation, as well as opportunities for career advancement through accomplishments.

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