Guest Relations Coordinator - Su clinica - Harlingen, TX
(2025-10)
- Identified opportunities for process improvements related to guest relations operations.
- Performed administrative tasks such as filing documents, preparing reports, and maintaining databases.
- Provided superior customer service by responding to inquiries and complaints in a timely manner.
- Collaborated closely with other departments within the organization to ensure that guest requests are fulfilled promptly.
- Ensured compliance with all applicable laws regarding customer relations management procedures.
- Developed strong relationships with guests through attentive listening, understanding their needs, and providing appropriate solutions.
- Greeted and welcomed guests upon their arrival at the hotel and answered any questions they had regarding amenities.
- Provided directions to guests.
Medical Transportation Driver - Lifetime Living Inc - Harlingen, TX
(2023-07 - 2025-10)
- Performed daily vehicle inspections for proper operation and maintenance of equipment.
- Assisted passengers in entering and exiting the vehicle, ensuring their safety at all times.
- Developed strong relationships with clients by demonstrating compassion and understanding of their needs.
- Displayed an ability to multitask efficiently when managing several trips simultaneously.
- Demonstrated excellent customer service by consistently arriving on time and providing courteous assistance.
- Completed paperwork accurately following each trip according to established protocols.
- Maintained cleanliness of interior and exterior of vehicles between trips.
- Managed difficult situations calmly, responding quickly and appropriately in emergency situations.
- Collaborated effectively with colleagues to coordinate schedules for multiple pickups and drop-offs throughout the day.
- Exhibited a professional demeanor at all times while interacting with customers and other professionals in the field.
- Checked patient insurance, demographic, and health history to keepinformation current.
- Helped patients complete necessary medical forms and documentation.
Substitute Teacher - La Feria High School - La Feria, TX
(2015-04 - 2023-07)
- Managed classroom environment, helping students learn in absence of regular teachers.
- Maintained discipline and classroom control, fostering safe and positive learning environment.
- Provided classroom teacher with written feedback on results of lessons and student behavior issues.
- Engaged students in grades 9th-12th with special needs, includingapplying the lesson plans left by the teacher for math, English, reading andwriting. Led educational games and kinesthetic group activities to aclassroom of 10 students. Followed school policies, teacher guidelines,and student IEP's to ensure student safety and achievement of learningoutcomes. Evaluated students with needs in feeding dressing and toileting
Provider - Bee First Home Health - Harlingen, TX
(2020-05 - 2021-07)
As a home health provider I provided companionship and conversation. I assisted the client with personal services, such as bathing, dressing and grooming. Assisted with stabilization and assistance with walking. I managed and provided meals and preformed basic house cleaning tasks. I ensured physical and emotional needs were met to the best of my ability.
- Maintained strict confidentiality of patient information, adhering to HIPAAregulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcomingatmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front deskoperations and addressing inquiries in a timely manner.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care,facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrativetasks.
- Supported patient care by scheduling appointments to accommodateurgent.
