Erica Duff

As a versatile and driven professional, I bring a dynamic blend of experience in operations, production, retail, customer service, and administration. My impressive background has equipped me with a solid understanding of managing various facets of business operations, as well as exceptional communication and problem-solving abilities. In fast-paced settings, I excel at not only providing exceptional service, but also achieving operational objectives.

I thrive on working alongside cross-functional teams to simplify procedures and enhance efficiency.

Unit Secretary - UMass Memorial Health - Worcester, MA

(2023-10)

Work in concert with entire medical care team to ensure smooth operations and efficient patient care delivery.

• Provide administrative support to nursing staff and medical professionals in a fast-paced hospital environment.
• Manage patient records, including admissions, discharges, and medical histories, ensuring accuracy and confidentiality.
• Proficient in utilizing Epic EMR (Electronic Medical Records) system, demonstrating expertise in navigating the platform to manage patient records, input data, and facilitate efficient healthcare workflows.
• Coordinate communication between healthcare team members, patients, and families to facilitate seamless care delivery.
• Schedule appointments, procedures, and tests for patients, optimizing resource allocation and minimizing wait times.
• Transcribe physician orders and maintain documentation in compliance with regulatory standards.
• Skilled user of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, adept at leveraging these tools to create professional documents, analyze data, develop presentations, and manage communication effectively.
• Completed Lean Six Sigma White Belt

Packaging and Retail Associate - Acreage Holdings - Worcester/Sterling, MA

(2022-06 - 2023-05)

Assisted in creating an environment where retail finesse meets meticulous packaging expertise. Demonstrated a unique blend of customer-centricity and precision. Responsible for delivering top-notch service to discerning customers and an eye for detail honed through the intricate process of packaging products. Accountable for delivering innovation while maintaining compliance.

• Dedicated packaging associate, responsible for labeling, packaging, and quality control of products according to company standards and regulations.
• Demonstrated strong attention to detail and adherence to safety protocols in a highly regulated industry.
• Transitioned from a retail associate role where I excelled at providing exceptional customer service, product knowledge, and guidance to customers in selecting products.
• Collaborated with team members to maintain inventory accuracy and organize store displays to enhance the customer experience.

Retail Sales Associate - Nova Farms - Attleboro, MA

(2020-12 - 2021-04)

Champion a fun, fast, and engaging team culture throughout the entire store. Lead all store processes; proactively plan for peak times and ensure tools and programs are consistently followed.

• Welcome guests, get to know them and understand their interest in product line.
• Assess customer needs, identify the delivery mechanism that fits them best.
• Responsible for educating and guiding guests through the ordering process.
• Adhere to strict distribution processes.
• Maintained a professional and safe environment for all customers.
• Process sales utilizing industry compliant POS system.
• Restock storage areas, replenishing items, cycle counts.
• 97% Employee engagement survey results.
• Assisted in training new hires.
• Maintained "Green" on all team metrics (customer satisfaction, accuracy, compliance)

Bachelor of Science - Interdisciplinary Studies - Fitchburg State University (2019)