Erica Ford

Detail-oriented healthcare revenue cycle professional with experience in claims processing, payment posting, and denial resolution across physician and facility billing environments. Proven ability to identify discrepancies, improve claim accuracy, and support timely reimbursement. Strong knowledge of CMS-1500, UB-04, EOB interpretation, and HIPAA compliance. Adept at collaborating with cross-functional teams to reduce denials and optimize cash flow.

Customer Service Representative (Revenue Cycle Support) at Sagility Healthcare (2025-10 – Present)

• Investigate and resolve payment discrepancies, underpayments, and claim errors across physician and facility billing systems.
• Review CMS-1500 and UB-04 claims to ensure accuracy prior to adjudication, reducing downstream billing errors.
• Analyze EOBs to identify denial trends and support corrective action for improved reimbursement rates.
• Collaborate with billing and operations teams to resolve account issues and maintain accurate patient balances.
• Ensure strict HIPAA compliance across all patient account handling and documentation.

Customer Support Specialist (Financial Accounts) at Arise Virtual Solutions (2023-09 – 2024-12)

• Researched account discrepancies including payments, charges, and billing history to resolve issues efficiently.
• Maintained detailed and accurate financial documentation supporting audit readiness and compliance standards.
• Managed high-volume account inquiries while maintaining quality and accuracy in financial data handling.
• Identified recurring account issues and contributed to process improvements reducing repeat errors.

Operations & Auditing Correspondent at Caliber Home Loans (2019-09 – 2022-08)

• Performed detailed audits of financial transactions, ensuring compliance with regulatory and internal standards.
• Identified and corrected posting discrepancies, improving accuracy in financial reporting workflows.
• Managed multiple pipelines simultaneously while meeting strict turnaround and quality benchmarks.
• Calculated and processed financial adjustments with high precision, ensuring compliance with policy guidelines.
• Developed process improvements that enhanced audit efficiency and reduced rework.

Customer Service & Operations Associate at Walmart (2022-08 – 2023-08)

Certificate in Medical Billing and Coding – Purdue University (2025)