Erica Ochoa

Versatile professional seeking a dynamic role to leverage strong organizational, communication, and customer service skills for mutual growth.

Driver - Uber Eats

(2023-12 - 2024-05)

• Delivered food orders promptly and accurately to customers
• Maintained communication with customers regarding delivery times and special instructions
• Managed navigation and optimized routes for timely deliveries
• Ensured the safety and security of food items during transportation
• Provided excellent customer service to enhance the overall customer experience

Home Manager

(2006-04)

• Manage household operations, including cleaning, organizing, and maintenance
• Plan and prepare nutritious meals, handle grocery shopping, and track household expenses
• Provide childcare, assist with homework, and teach educational concepts using visual aids
• Coordinate family schedules, appointments, and activities, and run errands

Parent Treasurer - Powell Elementary

(2018 - 2019)

• Co-Managed the school's parent-teacher association finances
• Organized fundraising events and tracked funds
• Maintained accurate financial records and reports

Invoicing Clerk - Century Media Record Label - Hawthorne, CA

(2004-03 - 2006-04)

• Processed incoming internet, mail, and phone orders for a major music label
• Maintained email accounts, including confirmations of sales and handling customer inquiries
• Managed customer service callbacks
• Implemented a new data entry system using Microsoft Excel to enhance phone message management, improving sales production

Data Entry Clerk - Service Annex - Glendora, CA

(2000-08 - 2004-02)

• Maintained daily cash journals for multiple check-cashing stores
• Managed logs for returned checks, re-deposited checks, and collected payments
• Prepared weekly reports for PDA customers and returned checks
• Sent collection letters and handled check/money order deposits
• Filed seasonal income taxes for customers from 2000 to 2002

Assistant Manager / Data Entry Clerk - Decore-Ative Specialties - Irwindale, CA

(1997-08 - 2000-05)

• Entered and proofing measurement sizes in the company's computer system
• Managed and distributed faxes
• Handled order entry and light customer service
• Revised special pricing accounts
• Oversaw the data entry department

Microcomputer Operations Specialist - California Business Institute (1997-10)

Massage Therapy - United Education Institute (2007-08)