Cerner Clinical Adoption Coach - Consultant - Veterans Administration – SAAM - VA Clinic Detroit, MI, VA Clinic Dayton, OH, VA Clinic Cincinnati, OH
(2026-01 - 2026-06)
- Served as the primary liaison between clinical end users and technical implementation teams during healthcare technology deployments and optimization initiatives.
- Coached clinicians on best practices for Oracle Health (Cerner) workflows to improve efficiency, documentation quality, and patient care outcomes.
- Conducted workflow assessments and identified opportunities to streamline clinical processes and increase EHR adoption.
- Partnered with leadership teams to develop change management strategies that improve user engagement and reduce resistance to system changes.
- Facilitated issue triage by identifying workflow, training, or system-related concerns and coordinating resolution with appropriate technical teams.
- Delivered classroom, virtual, and one-on-one training sessions to support user proficiency and long-term adoption.
- Provided at-the-elbow support to physicians, nurses, ancillary staff, and operational leaders during go-live and stabilization periods.
Sr. Clinical Implementation Specialist - Consultant - Health Rise Healthcare - Trinity Health, Orlando Health, UMASS, UPMC Altoona
(2025-01 - 2025-12)
- Partnered with physicians, nurses, and administrative leaders to optimize Epic EMR implementation and onboarding initiatives across multiple Healthcare Ambulatory and Inpatient environments with enterprise-wide implications, ensuring alignment with organizational goals and objectives.
- Developed and executed strategic project plans including detailed timelines, resource allocation, stakeholder engagement, and deliverables, to ensure timely and successful project completion.
- Acted as a liaison between employees and hospital leadership, fostering clear communication and addressing issues proactively.
- Conducted risk analysis and mitigation planning to prevent issues before they arose, resulting in improved project outcomes.
- Managed deployment readiness activities including workflow validation, issue tracking, escalation management, risk mitigation, and post-deployment optimization planning
- Facilitated recurring executive and operational cadence meetings to ensure stakeholder alignment, project transparency, risk visibility, and timely resolution of critical issues
- Drove continuous process improvement initiatives through project retrospectives, performance analysis, and feedback, resulting in enhanced team efficiency, improved implementation outcomes, and increased customer satisfaction
Sr. Clinical Implementation Specialist - Consultant - MARS Veterinarian Health - TTA - Banfield Clinics, Blue Pearl Hospital
(2024-03 - 2024-12)
- Partnered with physicians, nurses, techs and administrative leaders to optimize Voyager Health EMR implementation and onboarding initiatives across multiple veterinarian clinics with enterprise-wide implications, ensuring alignment with organizational goals and objectives
- Collaborated with clinicians, operational leadership, vendors, and executive stakeholders to drive seamless implementation delivery, project continuity, and organizational objectives
- Managed deployment readiness activities including workflow validation, issue tracking, escalation management, risk mitigation, and post-deployment optimization planning
- Facilitated recurring executive and operational cadence meetings to ensure stakeholder alignment, project transparency, risk visibility, and timely resolution of critical issues
- Drove continuous process improvement initiatives through project retrospectives, performance analysis, and feedback, resulting in enhanced team efficiency, improved implementation outcomes, and increased customer satisfaction
- Escalated implementation risks and barriers while driving resolution through cross-functional collaboration.
- Supported providers and clinical staff during go-live events through onsite and virtual support models.
- Provided advanced technical support and troubleshooting for Voyager Health application, resolving workflow challenges and ensuring uninterrupted clinical operations.
- Collaborated cross-functionally to evaluate performance metrics, identify areas for optimization, and implemented best practices that enhanced system reliability and user satisfaction.
Cerner Clinical Solutions Analyst - Consultant - LPDH Department of Defense – Ecco Select - Ft. Lenard Wood, Keesler AFB, Columbus AFB, Ft. Knox, Kadena AFP- Japan
(2019-10 - 2023-11)
- Partnered with physicians, nurses, and administrative leaders to optimize Cerner Millenium implementation and onboarding initiatives across multiple military Ambulatory and Inpatient environments with enterprise-wide implications, ensuring alignment with organizational goals and objectives.
- Served as the liaison between clinical leadership, providers, operational stakeholders, and technical implementation teams.
- Conducted workflow sessions, onsite observations, and stakeholder interviews to assess current-state and future-state workflows.
- Coordinated application build reviews, testing activities, validation processes, and go-live readiness assessments.
- Maintained project plans, status reports, risk logs, and issue trackers to ensure timely project delivery.
- Supported providers and clinical staff during go-live events through onsite and virtual support models.
- Led deployment activities related to training, end-user adoption, and device infrastructure management while ensuring accountability for critical implementation deliverables across multiple stakeholder groups
- Served as a strategic liaison between LPDH, DHMSM PMO, and Military Treatment Facility (MTF) leadership to ensure training milestones, deployment requirements, and project objectives were delivered on schedule and within scope
- Conducted proactive risk assessments, escalation management, and mitigation planning to minimize operational disruption, improve deployment stability, and drive successful project outcomes
Sr. Clinical Implementation Specialist - Consultant - Physician Technology Partners - Northwestern Hospital, Atlantic Health, Ottawa Health- Canada, Orlando Health, HealthCare South, Loyola Trinity
(2014-12 - 2019-09)
- Directed enterprise-wide EPIC EHR implementation initiatives across multiple hospital systems throughout the United States and Canada, ensuring alignment with organizational strategy, operational objectives, and healthcare compliance requirements
- Partnered with clinical leadership, operational stakeholders, and technical teams to translate regulatory, policy, and clinical requirements into optimized system configurations aligned with EPIC EMR best practices
- Led proactive risk assessment, issue escalation, and mitigation planning efforts to improve deployment stability, minimize operational disruption, and drive successful project outcomes
- Facilitated executive and operational cadence meetings with internal teams and client stakeholders to maintain project alignment, governance transparency, delivery momentum, and timely resolution of critical issues
Epic Credentialed Trainer - WellStar Hospital - Atlanta, GA
(2014-01 - 2014-12)
- Served as a Credentialed Trainer for Epic Care Connect implementation, delivering instructor-led and virtual training programs for clinical and non-clinical end users across healthcare environments
- Supported enterprise deployment activities throughout pre-go-live, go-live, and post-go-live phases across hospital and ambulatory care settings to ensure operational readiness and successful user adoption
- Provided at-the-elbow support during go-live events, partnering with end users to troubleshoot issues, optimize workflows, enhance system utilization, and drive effective issue resolution in fast-paced clinical environments
Change Management Analyst - Consultant - National Grid – Ernst & Young - New York, NY
(2012-11 - 2013-12)
- Developed and executed enterprise change management strategies, stakeholder engagement initiatives, communication roadmaps, and adoption frameworks aligned with organizational objectives and transformation goals
- Facilitated executive stakeholder interviews, strategic workshops, and leadership working sessions to drive alignment, gather business requirements, and support informed decision-making throughout the project lifecycle
- Increased employee engagement and adoption by proactively managing organizational change impacts, addressing resistance, and fostering a culture of transformation, collaboration, and continuous improvement
