Administration Assistant at Fit for Life / Job Center (2021-09 – Present)
- Collect time card to daily hourly quota reports
- Update time weekly and two temporary agents
- Reports daily and weekly to count hours with the workload in the building
- Manage schedules, office operations, and meetings
- Spreadsheets for overtime reports
- Payroll for up to 80 people
- Accounts Receivable for different locations
- Billing companies filling out invoices
- International billing invoices
- Making a schedule with flights and hotels
- Handling multiple phone lines
Crew Leader at AmeriCorps Service with Habitat for Humanity (2018-10 – 2019-09)
I have gained a lot of construction skills in the field with hand tools and power tools. As a team lead It my duty to show others how to complete a task on the house site. In preparing for the site all proper protection is always worn. In joining the team I have assisted in building 10 finished homes and am still working on 7 more. Structure I my work helps me be a good candidate to be a part of a team.
- Skills in roofing work, tiling bathrooms, cabinet installation, vinyl siding, measuring wood, landscaping, painting, caulking, and framing walls
- Fundraising Experience
Clerk II at First Financial Bank (temp Insight Global) (2018-04 – 2018-06)
- Handle 50+ customer interactions per day with friendly and polite service
- Learn the first financial system in two weeks such as Microsoft Outlook programs debit card and credit card Visa programs
- Talk to customers about how to set up online banking step by step, and reset the password
- Receive source data customer name, account numbers, change address, phone number, and enter data into various customer services software
- Fill out fraud reports and follow up on travel alerts to protect debit cards on vacation for customers
Customer Service Manager at SELF (Support Encouragement in Life and Families) (2017-10 – 2018-04)
- Prepared clients in Ohio Butler County to put in an application for credits on their heating for the winter called HEAP
- File Folders for incomplete application
- Work in an office using office equipment
- Teamwork efforts to help people with disconnection notices in the electric companies
- Comfortable talking with people with diverse backgrounds
Summer Associate / Americrop Crew Leader at Ohio CDC AmeriCorps Vista (2017-06 – 2017-08)
- Prepared work camps with supplies to repair homes
- Home repairs at several work sites, help low-income families and elderly house owners
- Keeping files on clients' application on repairs at homes
- Teamwork efforts in fixing up the homes of low-income homeowners
- Learning how to repair many things in and outside the homes
- Fundraising Experience
Cook II at Spring Hill's Retirement Community (2016-07 – 2016-10)
- Clean kitchen-weekly duties
- Cook meals for 50 seniors in a dining room
- Supervised 3 servers and one dishwasher
Cook II 2nd shift at Veranda Gardens Rehab and Nursing Home (2013-07 – 2015-05)
- Serving dietary meals to residents
- Trained as a cook for 1 year
- Cooked meals for 125 people
- Stocking the kitchen and pantry by making a list for the manager
- Teamwork helping and cleaning up many duties to check on them every day
- Supervised a team of four to seven on some days
Customer Service Manager at Jackson Hewitt Tax Service (2012-12 – 2015-04)
- Filing secure documents in locked cabinets
- Calling clients from previous years to sell new prices and discounts
- Helped clients with difficult tax problems and old taxes never been filed
- Business taxes
- Scheduled appointments for calls
- Floated to a different office to help during downtime shifts
- Trusted with check distribution to clients and debit cards
- Computer programs: Excel and tax programs
- Learning new tax laws and taking refresher classes
- Also took classes to renew education in 2016-2024
