Erica Sarria

Dependable front desk professional with four years in healthcare, excelling in patient intake, appointment scheduling, and insurance verification. Adapted to evolving responsibilities during the transition to community mental health services, enhancing customer satisfaction through effective communication and administrative support while maintaining patient confidentiality.

Receptionist / Front Desk at IQ Medical Center (2022-02 – 2026-02)

Managed daily front desk operations, including answering phones, greeting patients, scheduling appointments, and assisting with patient needs and inquiries.

• Completed patient intake, maintaining accurate demographic, contact, and insurance information to facilitate seamless patient care.
• Verified insurance benefits and eligibility, confirming patient coverage and ensuring access to necessary services.
• Communicated directly with insurance companies regarding patient eligibility, benefits, coverage, claims, and other insurance-related matters.
• Maintained patient confidentiality and handled sensitive healthcare information in accordance with HIPAA requirements.
• Utilized Availity Essentials, Office Ally, and Optum for insurance verification, eligibility, claims, and other administrative functions.
• Progressed from assisting with billing and insurance claims to independently completing various claim-related tasks.
• Adapted to additional administrative responsibilities associated with behavioral health services and programs, including Psychosocial Rehabilitation (PSR).
• Supported the practice as it transitioned from a physical therapy clinic into a Community Mental Health Center beginning in 2024.

Associate Degree Coursework – Miami Dade College