Erica Small

Detail-oriented Communications and Marketing Professional holding a B.A. in Communication and an Associate Degree in Business Administration. Equipped with a strong foundational knowledge of digital marketing campaign execution, list segmentation, and graphic content design from targeted internship experience. Highly adept at utilizing Mailchimp, Canva, and advanced Excel configurations to manage asynchronous workflows, maintain data integrity, and streamline internal corporate messaging.

Seeking a remote, entry-level position as an Email Specialist or Internal Communications Coordinator where operational precision and written communication are valued.

Email Marketing Intern (Email Coordinator) - A Courageous Voice - Bloomfield Hills, MI

(2023-09 - 2023-12)

• Coordinated end-to-end digital email deployments in Mailchimp, optimizing formatting layouts and text copy to improve target audience readability.
• Designed custom marketing graphics using Canva, ensuring digital assets aligned seamlessly with organizational campaign guidelines.
• Built and engineered structured Excel database sheets to clean, organize, and segment regional target outreach lists for greater pipeline efficiency.
• Collaborated on digital campaign strategy adjustments based on immediate text layout and messaging performance feedback.

Benefits Specialist - Pharmacy Advantage - Rochester Hills, MI

(2020-04)

• Draft and copyedit internal team updates using Microsoft Office to ensure clear, consistent information delivery across remote corporate operational units.
• Utilize advanced Excel configurations to track daily informational pipelines, auditing high-volume records to ensure 100% data reporting accuracy.
• Participate actively in corporate planning sessions, contributing operational insights to eliminate digital workflow redundancies and improve overall team efficiency.

Licensed Pharmacy Technician - Henry Ford Health - Detroit, MI

(2011-09 - 2019-03)

• Directed onboarding and system training programs for incoming personnel, standardizing digital entry workflows and daily communication guidelines.
• Managed high-volume secure financial data entry, account balancing, and meticulous cash reconciliation protocols under tight operational timelines.
• Audited client financial resource databases, verifying funding programs while maintaining strict information security and compliance tracking.

Guest Speaker (Professional Presentation Series) - Oakland University - Rochester Hills, MI

(2024-05 - 2024-09)

• Designed and delivered structured corporate-style presentations to audiences of incoming students and corporate interns on time management and workplace navigation strategies.

Bachelor of Arts - Communication - Oakland University (2024-12)

Associate Degree - Business Administration - Macomb Community College (2022-06)