Academic Program Coordinator at Bon Secours Mercy Health (2022-08 – Present)
St. Francis Family Medicine Residency • Blackstone Rural Track • VCU-St. Francis Sports Medicine Fellowship
- Direct day-to-day operations for residency and fellowship programs, managing administrative needs for 33 physicians and 9 attending faculty members.
- Spearhead ongoing evaluation and execution of continuous improvement processes to ensure ACGME accreditation for a 10-10-10 Family Medicine Program.
- Lead end-to-end recruitment for 250+ annual applicants, including interview coordination, application review, and Match rank list submission.
- Orchestrate the comprehensive onboarding of 10 residents and 1 fellow annually, ensuring 100% compliance with institutional paperwork and credentialing.
- Partner with legal and executive teams to maintain institutional affiliation agreements and update annual policies with multiple stakeholders.
- Coordinate monthly rotations (40+) and recently implemented new electives in Addiction Medicine and Direct Primary Care.
- Manage the medical student education rotation schedule for over 10 universities, ensuring coherent communication across all external partners.
Patient Service Representative at Bon Secours Mercy Health (2021-10 – 2022-08)
St. Francis Family Medicine Clinic
- Managed patient-provider liaison duties and processed admission paperwork with high accuracy.
- Utilized Epic EMR to manage scheduling, referrals, and insurance verification.
- Optimized patient flow and maintained professional internal/external communications.
Various Roles at Additional Experience
- Balanced technical service delivery with administrative roles, including receptionist duties and transaction management.
- Maintained rigorous time management to manage high-volume client consultations and services.
- Managed end-to-end leasing processes and maintained strong resident relations.
- Coordinated daily with maintenance and management teams to ensure property operational standards.
- Co-coached a competitive team of 300+ youth athletes.
