Call Center Agent - MedStar Shah Medical Group - Waldorf, MD
(2022-12 - 2025-10)
- Answer incoming calls, triage inquiries, and route urgent calls appropriately.
- Schedule patient appointments and verify insurance eligibility.
- Record and deliver accurate messages to physicians and staff.
- Communicate clearly and empathetically to ensure patient satisfaction.
- Collaborate with clinical staff to optimize scheduling and workflow efficiency.
Front Office Assistant / Receptionist - Shah Dermatology LLC (MedStar Shah Medical Group) - Waldorf, MD
(2022-01 - 2022-12)
- Greeted and checked in patients; maintained EHR, EMA, and PM systems.
- Scheduled and confirmed appointments, handled multi-line phones, and routed calls.
- Processed prescription refills, prior authorizations, and insurance forms.
- Managed patient payments, copays, and prepared itemized receipts.
- Filed, scanned, and faxed patient records and pathology reports.
- Assisted physicians with correspondence and interoffice communication.
Medical Receptionist - Charles County Dermatology - White Plains, MD
(2020-12 - 2021-12)
- Greeted patients, answered multi-line phones, and scheduled appointments.
- Verified insurance, entered data, and maintained patient profiles.
- Processed payments and handled billing inquiries.
- Performed clerical duties: filing, scanning, faxing, and record management.
Activities Assistant - HMR Veterans Services, Inc. - Charlotte Hall, MD
(2015-02 - 2020-12)
- Planned and implemented recreational activities for residents.
- Coordinated with medical and social staff to support individualized care.
- Maintained records, care plans, and departmental supplies.
- Promoted engagement and positive social interaction among residents.
- Completed required documentation and chart updates independently.
Customer Service Representative / Telemarketer - Maryland Independent Newspaper - Waldorf, MD
(2012-07 - 2015-02)
- Managed multi-line phones and customer subscription renewals.
- Updated and maintained spreadsheets for carrier manifests and payments.
- Communicated with district managers to resolve customer issues.
- Prepared correspondence, invoices, and performed daily office closeout.
Office Assistant - Refuse Rescues - Waldorf, MD
(2009-01 - 2011-10)
- Opened and closed office; managed mail, scheduling, and customer calls.
- Registered new customers, processed payments, and maintained databases.
- Assisted drivers with routes, complaints, and daily operations.
- Created reports and entered time and attendance data.
- Utilized Microsoft Office Suite for spreadsheets and communications.
