Erica Wright

Results-driven Event Manager with 8+ years of experience planning, managing, and executing corporate events, conferences, banquets, and hospitality programs for groups ranging from 30 to 1,200 attendees. Proven track record of driving revenue growth, building long-term client relationships, leading cross-functional teams, and delivering exceptional guest experiences. Experienced in event operations, budget management, contract negotiation, vendor relations, virtual meeting facilitation, and remote stakeholder collaboration.

Adept at managing multiple projects simultaneously in fast-paced environments while maintaining exceptional attention to detail.

Event Manager at Muckleshoot Casino Resort (2023-04 – Present)

Manage sales, planning, and execution of events for a 20,000-square-foot event center serving groups of 30–1,200 attendees.

• Partner with clients to develop budgets, event timelines, room setups, catering plans, and operational logistics.
• Lead collaboration among banquet, culinary, front desk, security, and audiovisual teams to ensure seamless event execution.
• Built a strong base of repeat business through exceptional client service and relationship management.
• Doubled banquet revenue year-over-year through strategic sales efforts, client retention, and operational excellence.
• Serve as the primary point of contact for clients throughout the event lifecycle, ensuring expectations are met and exceeded.

Interim Front Office Manager at Muckleshoot Casino Resort (2025-01 – 2025-07)

• Directed front office and call center operations for up to 40 team members while maintaining high service standards.
• Developed and implemented new standard operating procedures to improve efficiency and guest satisfaction.
• Collaborated with executive leadership to identify operational challenges and implement corrective action plans.
• Led employee coaching, training, and performance management initiatives.

Executive Assistant at Columbia Hospitality - Residential Division (2020-08 – 2023-04)

• Coordinated and facilitated monthly meetings across multiple residential communities, including virtual Zoom meetings and board sessions.
• Managed communications with executive leadership teams, property managers, homeowner associations, and residents.
• Produced meeting agendas, recorded minutes, tracked action items, and maintained organizational records.
• Completed company trainer certification and facilitated quarterly training programs for team members.
• Resolved homeowner concerns through professional communication across phone, email, video conferencing, and in-person interactions.

Conference Manager (Multi Property) at Kimpton Hotels (2018-10 – 2020-06)

• Managed conferences, meetings, room blocks, and special events across multiple hotel properties.
• Guided clients through budgeting, planning, contract execution, and event logistics.
• Coordinated with hotel operations teams to ensure successful delivery of guest accommodations and event services.
• Maintained consistent communication between clients and internal stakeholders throughout the planning process.

Event Manager at Embassy Suites Hotels (2017-07 – 2018-09)

Planned and executed corporate, social, and hospitality events for groups ranging from 15–700 attendees.

• Managed contracts, event orders, vendor relationships, and client communications.
• Collaborated with culinary and operations leadership to create customized event experiences.
• Served as the primary liaison between clients and hotel departments to ensure successful event execution.

Intern at Walt Disney World (2016-01 – 2016-10)

• Completed Disney training and Train-the-Trainer programs.
• Trained and mentored new interns while supporting daily operational activities.

Bachelor of Science in Business Administration, Marketing – University of Montana (2015)