Erick Garcia

IT Support Technician with 20 years experience in providing technical assistance to users. Skilled in troubleshooting hardware/software issues, network/systems maintenance, and user training.

With more than two decades of experience in Information Technology Support Technician, I am highly adept at handling technological system installation, maintenance and troubleshooting. I have a proven hardware and software configuration to effectively diagnose technical issues and finding solutions. I offer knowledgeable IT element management and queuing service requests based on immediate need.

I am quick to grasp and adapt to learning new technologies - both proprietary and widely-adopted ones. My knowledge of Operating Systems, Databases, Software, Remote Access, Communications Platforms, Cloud-based Services, Programming, Ticketing Systems, Languages, Hardware, Networking and Audio/Video, and my previous experiences as an Automotive Placement Technician, PC Technician and CNC Machinist Operator make me an ideal candidate for this role. I have a long-established record of providing excellent customer service, including the ability to handle customer inquiries in a professional and courteous manner.

I am highly organized and capable of managing multiple tasks simultaneously and I possess strong analytical and problem-solving skills. I am also proficient in MS Office, Office 365, Adobe Suite, and other software applications. In addition, my excellent verbal and written communication skills enable me to collaborate and communicate effectively with colleagues and customers.

Skilled in the installation, maintenance, and troubleshooting of a variety of technological systems. I have experience with a variety of operating systems, databases, software, remote access tools, communications platforms, cloud-based services, programming, ticketing systems, and hardware. I also hold a Bachelor's Degree in Computer Science from the DeVry University in Houston.