Ericka Mejia

Assisted customers with deposits, withdrawals, payments, and account services. Maintained strict confidentiality while handling sensitive financial information. Answered phone calls and directed customers to appropriate departments.

Bank Associate at M&T Bank (2024-12 – Present)

• Assisted customers with deposits, withdrawals, payments, and account services.
• Maintained strict confidentiality while handling sensitive financial information.
• Answered phone calls and directed customers to appropriate departments.
• Resolved customer concerns with professionalism and excellent service.
• Maintained accurate records and completed daily administrative tasks.
• Worked collaboratively with team members to meet branch goals.

Apprentice at Chipotle Mexican Grill (2018-03 – 2024-12)

• Assisted with daily restaurant operations and supervised team members.
• Helped schedule employees and coordinate shift coverage.
• Trained new employees on company procedures and customer service standards.
• Managed inventory and ensured accurate documentation.
• Maintained compliance with health and safety regulations.
• Resolved customer concerns while providing exceptional service.
• Demonstrated leadership, organization, and time management skills in a high-volume environment.

Diploma – Northwestern High School (2019)