Ericka Smith

With over 20 years in a customer service environment, administration/clerical work and healthcare field, you will find that I possess an astute ability to research, analyzes situations, bring projects to completion under deadlines and ensure satisfaction of customers and clients. Along with thorough competence in various office procedures, proficient in Microsoft office, and Internet Explorer; I am a positive and determined individual who at all times will give each customer a great experience. I am seeking entrance where I can continue to maximize my training and experience with a progressive organization where challenges and opportunities for advancement are based on knowledge, performance and future success.

CSR / Checkout Associate - Methodist Hospital NISC

(2025-09)

• Checked out patients for 9 providers
• Scheduled ordered tests and follow-up appointments
• Faxed medical documents and provider paperwork
• Provided administrative support to maintain efficient patient flow

Production Team Member - Ford Motor Co

(2022 - 2025)

• Assemble vehicle or component parts using the materials and tools
• Provided in a predefined order and process
• These positions may require the selections, manipulation
• Attachment of parts onto the vehicle or component using power or hand tools, hoist or other equipment and machinery

Front Desk Medical Receptionist - Wellnow Urgent Care

(2020 - 2022)

• Greeting and registering all incoming patients in a clinic setting
• Answered phones, transferred calls
• Verified eligibility and benefits
• Collected co-pays

Admitting (Patient Registrar) - Methodist Hospital

(2017 - 2020)

• Greeting and registering and admitting all incoming patients in hospital setting
• Inputting patient information, verifying eligibility and benefits
• Answering and transferring calls throughout the hospital
• Process any co-payments

Patient Registrar - PCC Community Wellness Center

(2014 - 2017)

• Greeting and registering all incoming patients in a clinic setting and via telephone
• Answering and transferring calls
• Verify eligibility
• Process co-pays

Patient Registrar - Circle Family Healthcare Network

(2012 - 2014)

• Scheduled and registered incoming patients
• Retrieval of medical records
• Prepared charts for medical staff

Medical Administrative Assistant - Everest College (2013)