Erika

Dedicated and customer-focused professional with over 6 years of experience in customer service, office administration, scheduling, and operations support. Skilled in handling customer concerns, resolving issues efficiently, managing multiple tasks, and maintaining professional communication in fast-paced environments.

Operations Coordinator | Customer Service Support at Roofing Company (2019-09 – 2024-05)

• Communicated with customers regarding scheduling, project updates, service requests, and issue resolution.
• Coordinated appointments, technician schedules, and customer documentation.
• Assisted with billing, invoicing, and maintaining organized records.
• Managed customer concerns professionally and worked to resolve issues efficiently.
• Supported daily office operations in a fast-paced environment.

Customer Service Representative at Dyson Logistics (2017-08 – 2019-09)

• Assisted customers with account management, scheduling, and order processing.
• Maintained accurate documentation and updated computer systems.
• Worked closely with staff and customers to ensure efficient service.
• Provided professional customer support while handling multiple tasks daily.

Diploma – Franklin Pierce High School

Dental Assistant & Computer Studies – Clover Park Technical College