Erika A

Dedicated and personable professional with over 5years of experience in customer service and front-of-house hospitality. Skilled in managing guest experiences, handling high-volume environments, resolving conflicts, and ensuring smooth service operations. Known for excellent communication, attention to detail, and a calm demeanor under pressure. Passion for delivering outstanding customer service

Host/Hostess - The Basalyga Group - Hospitality Division, A'tera 519 - Scranton, PA

(2024-12 - 2025-06)

• Implemented an online reservation system, resulting in increased efficiency and reduced errors in booking process
• Managed the waiting list efficiently during busy periods by accurately estimating wait times and updating customers accordingly
• Implemented strategies to improve table turnover rate without compromising quality of service provided
• Greeted and seated guests with an average of 200 guest
• Handled reservation calls and walk-ins, maintaining an organized waitlist
• Resolved customer issues with professionalism and discretion, ensuring repeat business

Server and Hostess - Bertucci's - Langhorne, PA

(2020-05 - 2023-07)

• Excellent interpersonal and communication skills
• Strong multitasking and organizational abilities
• knowledge of food safety and sanitation standards
• familiarity with POS systems and reservations platform
• Took food and beverage orders for tables of up to 10 guests
• Delivered dishes accurately and timely manner

Associates in Business - Business - Luzerne County Community College (2024-01)

GED - Cambridge-Springs (2019-09 - 2020-05)