Erika Nguyen

Dedicated, passionate individual who loves to give it all while working. I have experience working in various industries, ranging from healthcare to customer service to food and hospitality. I am eager to start work and contribute to a positive working environment.

Customer Success Manager at Circadia Health (2025-05 – 2026-03)

Built strong relationships with key stakeholders to drive adoption and long-term satisfaction, led onboarding and implementation, and advocated for customers internally.

• Built strong relationships with key stakeholders to drive adoption and long-term satisfaction.
• Led onboarding, implementation, and training to ensure successful deployment and usage.
• Advocated for customers internally and foster a customer-first culture across the organization.
• Overall Impact: Reduced preventable re-hospitalizations by approximately 30% for SNFs by implementing predictive, passive monitoring to identify early changes in patient condition. Managed multi-million-dollar ARR accounts across facilities in CA, AZ, IL, and WA, increasing customer utilization by 20%.

Patient Operations Coordinator at Circadia Health (2025-06 – 2025-08)

Traveled to skilled nursing facilities to support remote patient monitoring visits, educated patients on telehealth technology, and served as liaison between patients and remote practitioners.

• Traveled to skilled nursing facilities across California to support initial remote patient monitoring (RPM) visits.
• Educated elderly and high-acuity patients on telehealth technology and the Circadia device to promote confidence and adherence.
• Served as a liaison between patients and remote nurse practitioners, addressing concerns and clarifying questions in real time.

Researcher at UCLA Health - Department of Sepsis (2024-11 – Present)

Conducting research under Dr. Russell Kerbel focusing on outcomes in sepsis-associated pneumonia, investigating differences in readmission rates and analyzing patient data.

• Conducting research under Dr. Russell Kerbel, Sepsis Director at UCLA Health, focusing on outcomes in sepsis-associated pneumonia.
• Investigating differences in unplanned 30-day readmission rates between culture-positive and culture-negative cases among patients aged 50–65 from 2023–2024.
• Collecting, analyzing, and interpreting patient data to identify trends and potential implications for treatment protocols.

Server for Restaurant and Catering Services at Seasons Restaurant (2022-06 – 2023-09)

Delivered elevated, white-glove service in a fine dining setting, anticipated guest needs, and managed multiple tables professionally.

• Delivered elevated, white-glove service to a high-end clientele, ensuring a refined and memorable dining experience
• Anticipated guest needs through attentive, detail-oriented service in a fine dining setting
• Managed multiple tables while maintaining composure, professionalism, and strict service standards
• Provided personalized recommendations tailored to guest preferences and dietary requirements

Bachelor – University of California, Los Angeles (2025)

High School Diploma – Avon High School