Pack Flow - Amazon - San Antonio, TX
(2025-11 - 2026-05)
- Retrieving multiple items belonging to one order from a "wall" or designated slot.
- Selecting the correct box or mailer size as prompted by the system and securing it with tape.
- Using handheld scanners to verify that every item in the order is correct before sealing the package.
- Applying shipping labels and ensuring they are scannable for the next stage of delivery.
- Moving packed boxes to appropriate zones for shipment.
Representative Bank Teller - Security Service - San Antonio, TX
(2025-02 - 2025-07)
- Handling routine financial tasks such as cashing checks, processing deposits, and managing cash withdrawals.
- Assisting members with account transfers, ordering checks, receiving and processing payments for mortgages, consumer loans, and credit cards.
- Counting and balancing a cash drawer at the start and end of every shift to ensure all records match processed transactions.
- Issuing cashier's checks, and money orders.
- Identifying fraudulent checks or counterfeit currency and reporting suspicious activity to management.
- Assisting with account issues, service maintenance (like address changes) and resolving discrepancies.
Fulfillment Center - Amazon - San Antonio, TX
(2024-09 - 2025-02)
- Responsible for scanning a product and appropriately placing it to the right shelf for customer's consumption.
- Inspecting the item for any defects and escalating damaged items to the supervisor ensuring adequately labeled products.
- Receiving, checking, and storing items, as well as ensuring that stock is maintained and organized in an efficient manner.
- Using scanners to read bar codes on products and loading boxes into trucks for shipment.
- Viewing prompts on screens and following directions for tasks.
- Ensuring product meets quality requirements.
Account Specialist - Chase - San Antonio, TX
(2021-10 - 2024-12)
- Answering all inbound calls, and appropriately verifying the identity of the customer before releasing any information about the account.
- Handling all issues that concerns the customer's account such as: disputes, fraud, stop payments, fee reversals, on-line password resets, debit and credit card limit increases and declines.
- Making appropriate decisions on behalf of the customers quickly and effectively.
Claims Processor - United Health Care - San Antonio, Texas
(2018-12 - 2021-08)
- Assisting members and providers with benefits or claims information.
- Analyzing and processing claims.
- Providing timely processing and adjudication of claims.
- Deciding whether a claim should be processed or denied.
- Verifying the accuracy of the policy holders account information.
- Reviewing medical records when needed.
- Responding to inquiries and resolving pertaining to specific claim issues.
- Updating Coordination of Benefits.
Fraud Specialist - Citi Bank - San Antonio, Texas
(2018-07 - 2018-10)
Fast paced and challenging position that relies on the ability to demonstrate good judgment and make informed decisions under pressure.
- Responsible for identifying suspicious patterns of credit card spending and reducing fraud exposure in its earliest stages.
- Taking a variety of calls to include inbound and outbound call center work.
- Identifying credit card behaviors that pose future risk to the client and Citi Bank.
- Reducing fraud exposure in its earliest stages.
- Investigating unbilled and posted transactions to resolve identity and transaction fraud.
Debit Card Fraud Analyst - Chase - San Antonio, Texas
(2012-05 - 2018-07)
Inbound call center that handles calls for Debit Cards and ATM Debit Cards, Lost or Stolen Cards, and Transaction Assistance.
- Preventing and detecting fraud usage of Debit Cards and ATM Debit Cards.
- Empathizing and prioritizing customer needs while resolving conflicts and managing customer expectations.
- Documenting account activities thoroughly and concisely.
- Engaging in interactive dialogue with customers through active listening.
- Making appropriate decisions on behalf of the customer quickly and effectively.
