Admissions Manager at Prosperous Health (2025-12 – Present)
- Developed admission strategies that improved patient experience and satisfaction.
- Managed outpatient admissions process for prospective patients, ensuring timely and efficient intake.
- Collaborated with clinical staff to facilitate seamless patient transitions between care levels.
- Led department operations during transition period after a week of training for approximately two months until a Director was onboarded.
Business Development/ Placement Specialist at Arrive Recovery (2024-03 – 2025-01)
- Markets services by multiple means of communication and touch points (i.e., cold email, cold calling, grassroots marketing, drop-in visits, scheduled meetings, etc.).
- Engaged prospective and current referring sources to strengthen collaboration and improve referral processes.
- Identified growth opportunities from existing and new referral sources to expand outreach and impact.
- Coordinates and attends scheduled meetings (i.e., breakfast, lunch, and/or dinner meetings) with referring sources.
- Attends community events and participates at various levels while representing Arrive Recovery Center and its divisions in the utmost positive and engaging manner.
- Generated comprehensive reports on business development efforts for CEO to inform strategic decisions.
- Executed administrative functions and marketing activities.
Case Manager at Pacific Shores Recovery (2022-02 – 2024-10)
- Facilitated groups and one-on-one counseling sessions for 12-15 clients, delivering 10 hours of group therapy weekly to support client progress.
- Led clinical coordination, crafted treatment plans, and executed decision-making processes.
- Assessed client needs and provided immediate crisis support, ensuring timely interventions and safety.
- Collaborated with clinicians, families, treatment centers, and sober living homes to coordinate comprehensive care plans.
- Intake assessments and discharge planning.
- Audited clinicians' charts and completed utilization reviews for all levels of care, treatment plans, and discharge summaries.
- Completing and auditing insurance charting.
Admissions/ Intake Coordinator at New Directions for Women (2023-10 – 2024-03)
- Completed pre-assessments, intakes, and paperwork to ensure smooth admissions process.
- Collaborated with clinical team on all admissions to enhance patient onboarding experience.
- Functions as the primary point of contact for the admission phone line.
- Manages Salesforce data for admissions, referrals out, and aftercare planning.
- Inputs all viable lead data in Salesforce within the timeline established by management.
- Answers, scores, and dispositions of all calls into New Directions for Women utilizing the Call Tracking Metrics phone system.
- Facilitated engaging facility tours to increase awareness and interest in services offered.
- Utilizing CTM, Salesforce, and Aura as primary platforms for data management for admissions and marketing.
- Coordinated pre-admit process for potential and planned clients, ensuring smooth transition to services.
- Conduct pre-admissions assessments.
- Verify benefits and fiscal responsibilities/costs.
- Managed admissions inquiries through phone and online platforms, providing timely information to facilitate decision-making.
Admissions/ Intake Coordinator at Renaissance Recovery (2021-02 – 2022-02)
- Coordinated pre-admit process for potential and planned clients, ensuring smooth transition to services.
- Conduct pre-admissions assessments.
- Verify benefits and fiscal responsibilities/costs.
- Managed admissions inquiries through phone and online platforms, providing timely information to facilitate decision-making.
- Established and nurtured partnerships with mental health and SUD programs, enhancing referral pathways and resource sharing.
Marketing Event Coordinator at Jaggaer (2017-01 – 2019-01)
- Collaborated with internal and external entities to integrate all aspects of events, ensuring a seamless experience for attendees.
- Facilitated project success through effective communication with vendors, optimizing Jagger's budget and fostering innovative ideas to enhance project outcomes.
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Create and maintain comprehensive project documentation to support and track each aspect.
- Utilized project management tools to monitor project performance and expenditures, identifying potential roadblocks for timely resolution.
Account Manager/ Executive at WNEM TV5 (2006-01 – 2010-01)
- Managed and maintained customer base of over 100 select business accounts, ensuring satisfaction and loyalty.
- Maintained and exceeded monthly new customer growth (20%) and customer retention quota.
- Developed and nurtured relationships with key decision-makers, particularly C-level executives, to drive business opportunities.
- Sold TV, Radio, Internet, and digital marketing solutions.
- Worked to achieve corporate, station, and team goals while constantly meeting individual budget goals.
- Able to see the entire sales process through, from prospecting and nurturing, to implementation, with emphasis on larger accounts.
Membership Development Coordinator at Midland Area Chamber of Commerce (2005-01 – 2006-01)
- Met annual membership sales and fiscal/ budgetary goals in the first six (6) months of employment.
- Developed business-to-business partnerships and oversaw membership sales to enhance community engagement.
- Implemented chamber fund development programs to ensure financial sustainability and support for annual operating budget.
- Led and facilitated Chamber Member training and Ambassador training. Worked with the Board of Directors and the CEO Roundtable meetings and trainings.
- Coordinated professional, developmental/training, social, and golfing events to promote member participation and strengthen community ties.
