Owner & Caregiver - ErinCare Senior Services - San Diego, CA
(2005-12 - 2024-01)
- Built trusted, long-term relationships with clients and family members while coordinating personalized senior-care services.
- Managed client communications, scheduling, transportation to healthcare appointments, activities, and day-to-day service needs.
- Served as a liaison between clients, families, and healthcare providers, communicating needs clearly and professionally.
- Provided companionship and emotional support while creating positive client experiences and maintaining dependable service.
- Managed the business independently, requiring strong organization, follow-through, customer service, and relationship-building skills.
Surgical Technician - Kurt Hummeldorf, DMD - San Diego, CA
(2020-12 - 2023-01)
- Established a safe, efficient environment for surgical and minimally invasive procedures while maintaining strong attention to detail.
- Communicated with patients and supported a positive experience before, during, and after procedures.
- Prepared equipment and instruments, maintained accurate counts, and documented patient information in the EMR.
- Worked closely with the dental team to coordinate procedures and respond to patient needs.
Medical Assistant - Peter Kelly, MD - Coronado, CA
(2019-07 - 2019-10)
- Created a positive environment for patients and families while working closely with healthcare and administrative staff.
- Performed patient testing, including EKGs, blood draws, glucose testing, pulmonary function testing, and vital signs.
- Reviewed physician instructions with patients and addressed follow-up questions professionally.
Consumer Marketing - San Diego Gas & Electric - San Diego, CA
(1999-01 - 2019-12)
- Managed consumer marketing programs serving nonprofit and community groups, consistently meeting or exceeding enrollment goals within budget.
- Conducted research to understand customer opinions, choices, and behaviors and used findings to develop targeted marketing initiatives.
- Developed marketing materials and direct-mail projects that increased consumer participation.
- Organized outreach events to strengthen community relationships and support company marketing objectives.
- Supervised data processing for accurate information collection and maintained program reporting and compliance with public-utility requirements.
- Managed program accounts receivable and accounts payable and coordinated multiple priorities independently.
Certified Medical Assistant - Yvonne C. Goff, MD - La Mesa, CA
(1995-01 - 1999-11)
- Scheduled surgeries, supported inventory and exam-room preparation, and assisted with minor surgical procedures.
- Performed blood draws and administered injections while maintaining accurate patient records.
- Provided patient education and explained physician instructions clearly and compassionately.
Certified Medical Assistant - Frank Goicochea, MD - La Mesa, CA
(1994-05 - 1995-05)
- Supported patient processing, office operations, and minor surgical procedures.
- Provided patient education and pharmacy processing; recognized for customer service and time management.
Volunteer - Sharp Grossmont Hospital - La Mesa, CA
(1990-01 - 1995-12)
- Supported patient tracking, discharge assistance, records filing, hospital supply distribution, and specimen delivery.
