Erin Scott

Clinical Practice Manager with Medical Assistant background offering wealth of experience and knowledge in both patient and employee relations. Offering nearly seven years of experience working for several well-known Naturopathic Physicians. Well-versed in training new policies and procedures for staff implementation and maintaining relationships with vendors and local healthcare facilities.

Looking for a new, exciting role as a Clinical Manager, Practice Manager, Medical Assistant Manager and/or Lead.

Clinical Practice Manager | NaturoMedica | Issaquah, WA

• Assess processes and procedures, ensuring compliance with OSHA and HIPAA regulations.
• Develop close working relationships with providers, front office, and back-office staff.
• Address and remedy all patient and team member issues.
• Provide outstanding support to entire staff, driving process improvement and boosted efficiencies across the entire practice
• Ongoing development and management of policies
• Provides constructive feedback and/or specific guidance to employees across various roles, boosting staff cohesiveness and morale.
• Consult with healthcare professionals on business decisions.
• Purchasing and management of all office and laboratory supplies
• Oversight of accounting, budgeting, and financial reporting with monthly auditing and inventory checks
• Communicate closely with patients, ensuring medical information privacy and understanding.
• Train and onboard new team members on office procedures and computer systems.
• Develop and maintain electronic record management (EMR) systems to analyze and process data.
• Develop and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
• Analyze data trends, including any correlation between treatment types and patient outcomes, helping develop a better understanding of overall facility efficiency. 

Manager of Training and Customer Experience | NaturoMedica | Issaquah, WA

• Conducted orientation sessions and organized on-the-job training for new hires.
• Trained new hires to perform cross-training exercises with experienced workers.
• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
• Developed, organized and edited training manuals, multimedia visual aids and other educational materials.
• Analyzed effectiveness of training programs at all levels and develop iterations to recommend.
• Worked with leadership to evaluate success of training programs and recommended improvements to enhance effectiveness.

Registered Medical Assistant | NaturoMedica | Issaquah, WA

• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Maintained detailed records of test results by entering data and patient information into computer.
• Documented vital signs and health history for patients
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.

Education and Certifications-

Bachelor of Science: Health And Wellness

Bellevue College, Bellevue, WA (June 2021)

Washington State Medical Assistant Certification: ID - CM 60788693

American Medical Technologists (AMT) Certified Member: ID - 2849427