Ermeena Kaleem

Health informatics graduate with hands-on clinical operations experience and graduate training in EHR systems, clinical decision support, and healthcare data standards. GCP and CITI certified, with a background in regulatory compliance, documentation accuracy, and workflow analysis. Interested in clinical research coordination, clinical trials, or health informatics roles.

Clinical Operations - Boston University Henry M. Goldman School of Dental Medicine - Boston, MA

(2024-10 - 2026-05)

• Supported daily clinical operations across 100+ treatment chairs and three clinical floors in a high-volume academic dental clinic, keeping instruments and equipment ready for continuous patient care.
• Maintained sterilization documentation, including autoclave cycle logs, daily Bowie-Dick testing (5 times per week) on a rotating schedule among coworkers, and biological indicator testing conducted 3 times per week, keeping records audit-ready for infection control compliance.
• Used a digital barcode tracking system to log instrument circulation and maintain accurate usage records.
• Acted as a point of contact between clinical teams across three floors to resolve workflow and equipment issues quickly, including during emergency treatment cases.

Pharmacy Technician - Riverside Pharmacy - Gadsden, AL

(2022-11 - 2023-11)

• Processed 150-200 prescriptions daily (peak volume 200), including refill requests, in compliance with federal and state pharmacy regulations.
• Tracked and documented Schedule IV-V controlled substances accurately for compliance.
• Prepared compounded medications, including liquids and powders, under pharmacist supervision.
• Handled patient and provider questions and issues professionally, working closely with pharmacists to get medications right.

Master of Science - Health Informatics - Boston University (2024 - 2026-05)

Bachelor of Science - Cellular and Molecular Biology - Jacksonville State University (2019 - 2023-12)