District Manager - Dunkin
(2021-01 - 2026-01)
Oversaw multiple high-volume locations, ensuring consistent operational excellence and strong business performance.
- Improved team productivity and retention through effective leadership, coaching, and accountability.
- Consistently achieved key performance goals in sales, labor management, and customer satisfaction.
- Directed daily operations across multiple stores while maintaining brand standards, compliance, and operational consistency.
- Analyzed financial and operational reports to identify opportunities for increased sales, improved profitability, and cost control.
- Trained, mentored, and developed Store Managers to strengthen leadership capabilities and support succession planning.
- Led district-wide hiring initiatives and talent development efforts to build high-performing management teams.
- Implemented operational strategies that enhanced efficiency, customer experience, and overall store performance.
- Conducted regular store audits, evaluations, and performance reviews to drive accountability and continuous improvement.
- Supported new store openings, staffing transitions, and turnaround efforts to ensure smooth operations and long-term success.
- Fostered a positive, results-driven culture centered on teamwork, communication, and employee engagement.
District Manager - Taco Bell
(2018-01 - 2021-01)
- Revitalized underperforming stores by strengthening team culture, leadership, and operational standards.
- Led recruitment, onboarding, and training initiatives for team members and emerging managers.
- Provided multi-store operational support to improve overall performance and consistency.
- Assisted with staffing, scheduling, and labor management to maximize efficiency and productivity.
- Supported store recovery efforts through hands-on leadership and performance coaching.
- Maintained strong operational standards while improving customer service and team morale.
- Partnered with store leadership teams to drive sales growth, improve retention, and increase operational effectiveness.
Senior Manager - Taco Bell
(2014-01 - 2018-01)
- Increased weekly sales from $14,000 to $35,000 through operational improvements and team development.
- Mentored and promoted 6 Assistant Managers and 7 Shift Leaders into leadership positions.
- Recognized with consecutive "Manager of the Quarter" awards for outstanding performance.
- Enhanced guest satisfaction, speed of service, and overall store operations.
- Managed daily restaurant operations, including staffing, scheduling, inventory, and food safety compliance.
- Built a strong team culture focused on accountability, customer service, and operational excellence.
