Ernestine Richardson-Watts

Experienced professional with 23 years in human services, seeking Case Manager role. Proven track record as Senior Case Manager for homeless populations, managing caseloads, coordinating support services, and facilitating housing solutions. Strong skills in problem-solving, empathy, and critical thinking, with expertise in documentation, reporting, and case management software.

Direct Care Provider for Substance Abuse Clients - Dream Life Treatment Center - Baltimore, MD

(2025-01 - 2025-05)

• Managed a caseload of 35-45 clients, ensuring housing stability and coordinating necessary support services.
• Facilitated group sessions, including the Women's Wrap Group, and conducted urine specimen collection for testing purposes.
• Coordinated transportation for client appointments and liaised with community resources to provide comprehensive client support.

Senior Case Manager for Homeless - Project PLASE Organization - Catonsville, MD

(2020-05 - 2024-10)

• Collaborated with landlords, tenants, and various housing authorities to facilitate housing solutions for homeless veterans and individuals in need.
• Managed daily data entry for the Housing Database, ensuring accuracy and up-to-date information for efficient housing allocation and support services.
• Coordinated with staff, contractors, and vendors to secure necessary payments for rent, utilities, furniture, education, and emergency food supplies, while also assessing clients with mental health challenges.

Alcohol and Drug Counselor - TIME Organization Incorporated - Glen Burnie, MD

(2018-10 - 2020-03)

• Conducted individual and group therapy sessions for diverse populations, including adolescents, women, men, the homeless, and individuals involved in DUI, parole, probation, and domestic violence cases.
• Performed toxicology testing and documented results, developed relapse prevention plans, and prepared monthly court status reports to support client progress and compliance.
• Managed patient records using Credible and ICA Notes, scheduled appointments, and facilitated telehealth sessions as part of outpatient treatment services.

Alcohol & Drug Trainee/Intern - Gaudenzia Woodland Incorporation - Baltimore, MD

(2015-12 - 2018-10)

• Facilitated group therapy sessions focused on criminal addictive thinking, relapse prevention, behavioral modification, and re-entry techniques for men with chemical dependency.
• Compiled and submitted monthly status court reports and entered raw data into the ASAM database for alcohol and drug assessments.
• Conducted individual and group sessions, along with intake services, for clients in the penal system, homeless shelters, and residential care settings.

Child Care Provider - Department of Welfare Foster Care & Adoption Agency - Towson, MD

(2009-06 - 2015-11)

Provided a safe and supportive environment for mentally challenged children, ensuring their well-being and security.

• Assisted in educational activities, including tutoring and homework support, to enhance academic performance.
• Coordinated and facilitated access to mental health services, including therapy sessions and medication distribution.

Master's Degree - Human Administration Addiction Counselor - Coppin State University (2019-05)

Master's Degree - Human Services Urban Development Addiction Counselor - Sojourner Douglass College (2015-05)

Bachelor's Degree - Human Services with the concentration Social Worker Addiction Counselor - Sojourner Douglass College (2013-05)