Ernesto Cruz

Bilingual Customer Service Representative (Spanish - Native / English - basic ) with experience in customer support, retail, and sales. Skilled in handling high-volume interactions, resolving customer issues, and delivering excellent service. Seeking a remote position where I can provide high-quality Spanish-language customer support and contribute to team success.

Fashion Stocking Associate at Walmart

• Assisted Spanish- and English-speaking customers with product inquiries.
• Managed inventory and restocking in the fashion department.
• Maintained organized and visually appealing merchandise displays.
• Worked efficiently in a fast-paced, high-traffic environment.

Sales Associate at Zara

• Delivered personalized customer service and support.
• Assisted with sales and store organization.

Promoter at Samsung

• Promoted products and assisted customers with purchase decisions.

Promoter at Gatorade

• Engaged customers and supported brand promotions.

Customer Service Representative at Claro

• Provided customer support in Spanish, resolving billing and service issues.
• Handled high call volumes while maintaining professionalism.

High School Graduate (2008)