Ernesto Furchtgott

Detail-oriented and adaptable Event Coordinator & Content Producer leveraging a strong cross-functional background in client relations, project management, and digital media production. Adept at cross-cultural communication, high-stakes problem-solving, and managing end-to-end logistics (scheduling, vendor/location coordination, and talent management). Backed by a customer service track record of maintaining high satisfaction scores, exceptional persuasion, and charismatic stakeholder engagement.

Seeking to transition a robust portfolio of creative execution and operational workflow management into an impactful entry-level event planning or brand activation role.

Credit Card Customer Service Specialist (Bank of America Account) at Alorica (2023-09 – 2026-07)

• Client Advocacy & Communication: Handled high-volume inbound inquiries and escalated issues with deep empathy, clear communication, and persuasion, maintaining top-tier customer satisfaction scores.
• Dispute & Operations Tracking: Handpicked for the specialized complaint resolution team; systematically cross-referenced details, investigated complex claims, and tracked compliance under strict corporate frameworks.
• Rapid Adaptability: Navigated shifting technical platforms, complex billing sheets, and high-stress client interactions while keeping composure and finding immediate resolutions.

Digital Designer / Freelance Creative Lead at Self-Employed (2017 – 2020)

Managed complex creative production for high-profile clients (Brooklyn Nets, Bloomberg, USAID, Eleven by Venus Williams). Coordinated multidisciplinary teams, digital assets, and marketing campaigns from concept to delivery.

Lead UX Designer at North Source Digital (2016 – 2017)

Gathered requirements from enterprise clients and stakeholders, translating business goals into tangible user flows, wireframes, and prototypes (e.g., Radius8, HandBill). Coordinated closely with developers and project partners under tight constraints.

Lead UX Designer at Paul Drish (2015-09 – 2015-12)

Executed agile methods to redesign an e-commerce platform under strict deadlines, leveraging heatmaps and data to optimize user flow and visual presentation.

Design Thinking Tutor at Saint Catherine Academy (2015 – 2017)

• Facilitated hands-on structural design workshops, driving engagement, public speaking, and collaborative lateral thinking among students.

Lead UX Designer at DIDI (2014 – 2015)

Conducted user research, wireframing, and interactive prototyping for complex enterprise dashboard and mobile workflows.

Lead UX Designer at ClassBand (Open Source) (2013 – 2014)

Led branding, UX research, and art-directed a promotional TV spot including storyboarding and casting.

Junior Web Designer at DoubleDigit (2013 – 2013)

Designed multi-channel digital and print assets for international corporate clients (Bank Improsa, BAC San José, Plastimex).

Marketing Designer at Techo (NGO) (2012 – 2013)

Developed social-first infographics and promotional material to drive volunteer engagement.

3D Animator at Morpho Studio (2008 – 2009)

Handled 3D modeling, rendering, and video editing for a children's television series.

Master's Degree in Data Analysis and Visualization – CUNY Graduate Center (2020-01)

BA in Advertising Design – Universidad Veritas (2009-09 – 2013-03)