Ernesto Jr. Rafael

Operations professional with 9+ years of experience managing high-volume, time-sensitive workflows involving documentation, verification, approvals, tracking, follow-up, and stakeholder coordination. Processed and tracked 920+ vehicle damage estimates annually while maintaining accurate records, resolving issues, and coordinating with external partners. Completed practical U.S. freight brokerage and truck dispatch training covering Track & Trace, carrier sourcing and qualification, load-board research, check calls, shipment monitoring, freight documentation, and dispatch workflows.

Targeting

Track & Trace, Quality Assurance, and Freight Operations roles where accuracy, communication, and process compliance are critical.

Service Advisor – Auto Damage Estimator | Body & Paint - TOYOTA CAMARINES SUR INC.

(2016-04 - 2026)

• Processed and tracked 920+ vehicle damage estimates annually, maintaining accuracy across estimates, documentation, approvals, and follow-ups.
• Coordinated high-volume workflows involving customers, technicians, insurance assessors, and external partners to keep cases moving and resolve issues.
• Maintained and updated customer and job records using SAP systems and Google Sheets, ensuring accurate information for processing, tracking, and communication.
• Reviewed repair orders, estimated approvals, job status, invoicing, and supporting documentation while managing multiple active cases simultaneously.
• Communicated with external insurance partners and adjusters, including remote submission of photos, damage assessments, and supporting documentation.
• Monitored job progress, performed follow-ups, identified issues, and coordinated with relevant parties to support timely completion.
• Maintained detailed, audit-ready records for internal review, warranty claims, insurance processing, and customer reference.
• Streamlined the photo inspection process through mobile technology, helping reduce claim processing time and improve customer satisfaction.
• Successfully processed approximately 77% of insurance-related estimates through insurers, contributing to achievement of 130% of target quota.

Practical Training - U.S. Freight Brokerage & Truck Dispatch Operations

• Practiced using DAT, Truckstop, and other load-board platforms to research available loads, review load information, and support freight-matching activities.
• Practiced carrier sourcing and qualification workflows and load-board research and management.
• Practiced freight matching, load coordination, and dispatch workflow activities in simulated freight operations.
• Performed simulated driver check-call workflows and practiced carrier and customer communication.
• Prepared and reviewed Rate Confirmation, BOL, and POD freight documentation during practical training exercises.
• Maintained spreadsheet-based load and operations tracking records and practiced freight broker administrative support.
• Practiced detention, layover, and TONU scenarios as part of freight operations training.

Bachelor of Science - Industrial Technology – Major in Automotive Technology - Camarines Sur, Philippines (2016-04)