Erwin Papillon

Results-driven sales professional with experience in retail leadership and B2B account management. Proven ability to drive revenue growth, build strong customer relationships, lead high-performing teams, and deliver tailored technology solutions. Skilled in consultative selling, business development, sales coaching, and customer retention, with a consistent track record of exceeding sales targets in fast-paced telecommunications environments.

Lead Sales - PAPILLON MARKETING GROUP

(2017-02 - 2025-01)

• Serve as lead for all sales priorities and growth in the selected regions.
• Provide clients with marketing strategies to grow sales in US (South and Latin America, Caribbean. Clients include Rhum Bakara, Dlo Water, Prestige Beer, Cola Couronne and Cola Choucoune.
• Responsible distribution sales teams/interface with local and out of country stakeholders
• Provide work plans and scope of work for the corporate team and or business owner.
• Negotiate price rates for new partners and maintain account for high volume clientele. Grew partner brand deals by 30%.

SMB Executive - VERIZON BUSINESS

(2013-07 - 2016-08)

• Develop and maintain relationships with new and existing SMB customers.
• Identify business needs and recommend tailored solutions, including wireless plans, business internet, mobile devices, cloud services, and security products.
• Generate new business through prospecting, networking, referrals, cold calling, and community outreach.
• Meet or exceed monthly and quarterly sales quotas for revenue, new accounts, and product adoption.
• Prepare sales proposals, negotiate contracts, and close business deals.
• Conduct customer meetings, presentations, and product demonstrations.
• Manage the entire sales cycle, from lead generation through implementation and post-sale support.

Sales Manager - T MOBILE

(2011-10 - 2013-10)

• Lead the sales team, Coach, motivate, and develop Mobile Experts to meet or exceed individual and store sales goals.
• Drive sales performance, Monitor key performance metrics (KPIs), identify opportunities, and implement strategies to increase sales of devices, accessories, and wireless plans.
• Deliver excellent customer service, Ensure customers receive personalized solutions and a positive instore experience.
• Train and develop employees, Conduct onboarding, product training, sales coaching, and performance feedback sessions.
• Manage daily store operations, Oversee opening and closing procedures, scheduling, inventory management, cash handling, and operational compliance.
• Recruit and retain talent, Participate in hiring, interviewing, onboarding, and employee development.

Assistant Store Manager - LOWE'S HOME IMPROVEMENT

(2006-07 - 2007-09)

• Supervised 60 associate in my assigned areas.
• Work overnight shifts and maintain backroom stocks.
• In charge of store safety work list, customer satisfaction, supervised 60 employees.
• Responsible of cash office operations.

Assistant Store Manager - TARGET

(2005-07 - 2006-07)

• Supervised 40 employees, execute and achieve departmental budgets.
• Generate schedules for 80 employees.
• In charge of the front end and customer service quality assurance.

Assistant Store Manager - WAL-MART

(2001-05 - 2005-06)

• Supervised 200 associates, with a rotation of twelve departments every 8 months.
• Inventory management for 4.5 million dollars of merchandise.
• Maintain sales and payroll budgets
• Set up three new metro stores.
• Ensure policy compliance, Maintain adherence to company policies, security procedures, and operational standards.
• Resolve customer issues, Handle escalated customer concerns professionally to achieve satisfactory resolutions.
• Manage inventory, Monitor stock levels, process shipments, minimize inventory loss, and ensure accurate merchandising.
• Analyze business performance, Review sales reports, identify trends, and create action plans to improve results.

DIPLOMA - HIGH-SCHOOL - PENNSYLVANIA BOARD OF EDUCATION (1999-06)

BUSINESS MANAGEMENT - COMMUNITY COLLEGE OF PHILADELPHIA (2007-01 - 2009-01)