Customer Service & Operations Specialist
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Over 20 years of experience in customer service, case coordination, and administrative support. Skilled at managing multi-channel communication, resolving issues under pressure, and supporting both clients and leadership teams. Known for adaptability, professionalism, and a consistent ability to balance multiple responsibilities with accuracy and care.
Customer Service & Support Roles - Various Employers
(2001-01 - 2024-12)
Delivered customer service across retail, e-commerce, reservations, and service industries. Handled multi-channel communication, including phone, email, and text, ensuring timely and accurate resolution of customer needs. Consistently recognized for professionalism, adaptability, and ability to manage high-volume environments.
Case Coordination & Compliance Roles - Various Employers
(2008-01)
Coordinated complex cases requiring structured planning, compliance oversight, and multi-stakeholder communication. Specialized in problem-solving, conflict de-escalation, and ensuring accountability in sensitive or high-pressure situations. Provided freelance and contract-based support to maintain continuity and adaptability.
Administrative & Executive Support Roles - Various Employers
(2012-01 - 2022-12)
Supported leadership teams with scheduling, correspondence, and operational workflows. Ensured accuracy, timeliness, and clear communication in fast-paced environments.
Seasonal & Community Roles - Various Employers
Participated in seasonal work requiring precision, timeliness, and adaptability. Volunteered in medical, cultural, and community-based initiatives, demonstrating commitment to service and teamwork.
Coursework - Medical Practices
Coursework - Fire Science
Coursework - Paramedic Training
AAS - AI Engineering - Maestro
