Esmeralda Lopez

Dedicated and enthusiastic professional with diverse experience in retail and hospitality, and a strong desire to transition into the cannabis industry. Demonstrates a proven track record in enhancing customer satisfaction, exceptional communication skills, and a keen attention to detail. Known for being hardworking, passionate, and committed to providing outstanding service.

Agent In Charge - Consume Chicago - Chicago, IL

(2025-06)

• Ensuring the store strictly adheres to state laws, tracking systems (like Metrc), and internal safety protocols.
• Supervising store open/close procedures, keyholder duties, and cash handling.
• Assisting the General Manager by coaching budtenders, monitoring sales standards, and ensuring annual staff training is completed.
• Managing product deliveries, inventory audits, and keeping files ready for state inspections

Guest Relations Ambassador - John G. Shedd Aquarium - Chicago, IL

(2023-01 - 2025-06)

• Facilitate seamless and enjoyable visits for guests, serving as a customer-service role model.
• Greet and assist guests, address special requests, and provide concierge services.
• Handle complaints and feedback, contributing to a 25% increase in customer satisfaction.
• Promote innovative services and customize guest experiences based on individual needs.
• Maintain a guest relations desk, manage lost and found items, and utilize bilingual skills to assist Spanish-speaking visitors.

Cashier, Stocker, Deli Associate - Cermak Produce - Chicago, IL

(2020-12 - 2021-07)

• Delivered excellent customer service while managing transactions and addressing inquiries.
• Conducted inventory, organized deli coolers, and ensured product availability and quality.

Cashier - Burger King - Chicago, IL

(2018-09 - 2020-07)

• Managed customer orders, processed refunds, and ensured customer satisfaction.
• Assisted with order packing and drive-thru operations, demonstrating adaptability and efficiency.

Host - 90 Miles Café - Chicago, IL

(2017-10 - 2018-07)

• Welcomed and seated guests, managing front-of-house operations and creating a positive dining experience.

BA - Criminal Justice - National Louis University (2022-09 - 2023-03)

High School Diploma - North-Grand High School (2016-08 - 2021-06)