Esmeralda Lopez

Highly organized, detail-oriented professional and active member of the Mariners Church Trabuco Canyon community with 10+ years of experience in logistics coordination, inventory reconciliation, and shipping/receiving operations. Motivated to bring this strong background in inventory accuracy and vendor coordination to the part-time Bookstore Receiver role. I am eager to manage daily operations responsibly, doing my part to support the team and further Mariners' mission of changing lives and inspiring people to follow Jesus.

Logistics Coordinator - Prestige Arts & Art Trends - California

(2011-01)

• Tracked and managed full-cycle domestic product shipments, coordinating directly with various freight carriers and brokers.
• Inspected arriving freight for accuracy, processed returns, and managed the full Return Merchandise Authorization (RMA) cycle.
• Documented shortages, overages, and damages; submitted shipping claims and followed up with carriers to secure refunds.
• Utilized specialized industry systems to monitor departmental communications, addressing outstanding billing, balances, and operational issues.
• Partnered cross-functionally with production, shipping, and finance teams to resolve inventory and order delays.

Sales Order Administrator / Order Processing - Hero Nutritionals - California

(2011-01 - 2011-12)

• Reconciled and processed high-volume orders, verifying product descriptions, pricing, and quantities for accuracy.
• Maintained real-time data updates in corporate management systems to ensure continuous inventory control.
• Managed vendor and customer return requests, issued merchandise credits, and tracked delayed shipments.
• Provided administrative follow-up on delivery issues, resolving problems through proactive, detail-oriented communication.

Sales Assistant / Customer Service - Gregg Gift Company - California

(2008-01 - 2009-12)

• Entered and maintained specialized EDI sales orders, invoices, and back-orders within a high-volume gift distribution environment.
• Monitored back-orders and inventory levels to ensure smooth distribution operations.
• Provided key administrative support to the leadership team and prepared weekly inventory and sales reports.
• Collaborated across departments to resolve product issues, order discrepancies, and logistical bottlenecking.