Esperansa Espinal

Outgoing and energetic Customer Service Professional with 10+ years of experience in communication and leadership. Excels at multi-tasking in a fast paced environment, problem solving and conflict resolution. Experienced in handling sensitive and confidential information.

Paralegal (Collections & Civil Litigation) at Melvin & Melvin, PLLC (2024-11 – Present)

• Prepared legal documents to be presented in court, along with in-depth legal research
• Handled 60+ phone calls per day, managing client communication
• Ensure confidentiality when handling clients record and corresponding legal documents

Cash Logistics Processor at Brinks (2024-03 – 2024-10)

• Processed and reconciled high value cash transactions with 100% financial accuracy
• Prepared secure outbound currency shipments for financial institutions
• Investigated discrepancies and resolved financial transitions errors

Service Coordinator at Dunk & Bright Furniture (2023-02 – 2024-02)

• Managed 100+ daily inbound and outbound service calls
• Processed 10-15 customer orders daily with accurate documentation
• Served as liaison between service, sales and financing departments

High School Diploma – Solvay High School (2013-09 – 2017-06)