ORR Transporter - ST. PJ'S CHILDREN'S HOME - San Antonio, TX
(2021-08 - 2026-09)
- Coordinated transportation arrangements and travel plans for Unaccompanied Children (UAC), including purchase of travel tickets and communication with sponsors.
- Maintained direct supervision of UAC during transportation while prioritizing safety, security, and overall well-being.
- Anticipated program transportation needs and coordinated resources to ensure timely completion of assignments.
- Ensured vehicle registration, insurance, and required transportation documentation were current and readily available.
- Completed transportation documentation in accordance with agency policies, Texas Department of Family and Protective Services (TDFPS) Minimum Standards, and Office of Refugee Resettlement (ORR) requirements.
- Documented and promptly reported serious incidents, including vehicle accidents, accurately and thoroughly.
- Utilized positive child-management techniques, including verbal redirection and de-escalation, while maintaining a trauma-informed approach.
- Followed established safety protocols, traffic laws, agency transportation policies, and daily safety procedures.
- Provided transportation services in a manner that supported quality trauma-informed care and promoted the safety and dignity of children in care.
- Maintained flexibility by serving on-call assignments, including nights, weekends, and holidays.
- Maintained strict confidentiality regarding client information, services, investigations, organizational information, and other sensitive records.
- Consistently followed organizational Code of Conduct and applicable policies and procedures.
Credentialing Specialist - CENTROMED - San Antonio, TX
(2017-02 - 2021-08)
- Completed in-house credentialing for licensed independent practitioners and other clinical staff.
- Conducted background checks, professional reference checks, and related credentialing inquiries.
- Maintained credentialing compliance matrices tracking licenses and requirements related to FTCA, HRSA, and JCAHO.
- Prepared monthly credentialing compliance reports for the Agency Professional Review Committee.
- Participated in monthly Professional Review Committee meetings and presented credentialing status updates for licensed staff.
- Maintained accurate and confidential credentialing documentation and records.
Agency Outreach Specialist - CENTROMED - San Antonio, TX
(2016-07 - 2017-02)
- Participated in community outreach activities promoting agency programs and services.
- Assisted community members with health insurance applications through Healthcare.gov enrollment events.
- Represented the agency at health fairs, community events, and marketing activities.
- Assisted with planning and execution of agency events, including galas, the Para Mi 5K Run/Walk, Back-to-School events, and immunization drives.
- Built positive relationships with community members and connected individuals and families with available services.
Parent Education Outreach Specialist - CENTROMED - San Antonio, TX
(2004-02 - 2016-07)
- Conducted outreach, recruitment, and participant retention activities for parent education programs.
- Collaborated with the Parent Education team to support grant goals, performance measures, and program outcomes.
- Partnered with the Parent Education Director to develop and implement specialized parenting education programs for expectant mothers.
- Coordinated transportation for program participants and connected families with community resources and support services.
- Assisted with coordination and direct supervision of childcare services for children ages 0–12.
- Supervised children in a safe, nurturing environment while supporting age-appropriate learning, play, sensory, and developmental activities.
- Maintained safe and sanitary childcare environments through ongoing sanitation and child-proofing practices.
- Coordinated child-centered activities and special events, including Kids Day at the Park, graduate reunion celebrations, agency immunization drives, and Healthy Start Initiative activities.
- Participated in conferences and professional training related to child development and family support.
- Completed Early Years Curriculum certification and served as a substitute group facilitator/educator when needed.
- Prepared quarterly program outcome reports for grant and agency reporting requirements.
- Collaborated with staff and community partners to address participant needs and strengthen program outcomes.
Claims Assistant - Aetna Health Plans - Irving, TX
(1995-01 - 1997-01)
Supported healthcare claims processing by sorting and reviewing claims, applying internal accounting codes and processing instructions, and maintaining accuracy while handling confidential information.
Photographer - Sears - San Antonio, TX
(1997-01 - 1997-12)
Provided photography services for families and children, assisted customers with portrait selections and purchases, and handled point-of-sale transactions.
Independent Sales Representative - Maxum (W.W. Industries) - San Antonio, TX
(1997-01 - 1997-12)
Conducted direct business-to-business marketing and sales, developed customer relationships, delivered product presentations, addressed customer concerns, and generated business through cold calling and community outreach.
Image Technician - Comprehensive Image Corp. - San Antonio, TX
(1997-01 - 1998-01)
Operated document imaging equipment to scan and process records with an emphasis on accuracy, organization, and efficient document handling.
Customer Service & Sales Representative - Abacus Communications - San Antonio, TX
(1998-01 - 2002-01)
Provided customer service and sales support for catalog, direct-mail, and inbound sales accounts. Managed customer inquiries, conducted outbound sales calls, and promoted financial service offers while maintaining professional communication and meeting performance expectations.
Data Entry Clerk - Uni-First - San Antonio, TX
(2002-01 - 2003-01)
Processed, updated, sorted, and maintained information provided by sales representatives while meeting daily and monthly productivity requirements.
