After Hours Triage at Commonspirit (2026-01 – Present)
- Accurately documented activity in Cerner, EPIC, and TeleTracking, maintaining transparency and operational efficiency.
- Managed high call volumes and multitasked across multiple systems while maintaining professional, calm communication.
- Supported CommonSpirit Health's mission of humankindness by ensuring safe and compassionate patient placements.
PBX Operator at Dignity Health (2025-03 – Present)
- Coordinated communication between patients, nursing staff, providers, and ancillary departments within a 24/7 virtual healthcare setting.
- Managed high-volume telephone communications while prioritizing urgent calls and maintaining exceptional service standards.
- Assisted patients, families, and healthcare professionals by providing information, resolving inquiries, and connecting callers to appropriate resources.
- Maintained composure and professionalism during emergency situations and time-sensitive communications.
- Utilized critical thinking and multitasking skills to support hospital operations while handling multiple communication channels simultaneously.
- Ensured compliance with organizational policies regarding patient privacy, confidentiality, and communication protocols.
- Contributed to positive patient and customer experiences through compassionate, solution-focused service.
Virtual Companion at Dignity Health (2024-04 – Present)
- Monitored high-risk patients across multiple healthcare facilities using live video observation technology to support patient safety and prevent adverse events.
- Identified and escalated changes in patient behavior, including agitation, confusion, fall risk, elopement risk, and interference with medical equipment, following established clinical protocols.
- Maintained continuous observation of assigned patients while utilizing critical thinking and situational awareness to recognize potential safety concerns.
- Collaborated with nurses, providers, and interdisciplinary care teams to facilitate timely interventions and ensure patient well-being.
- Communicated professionally with patients, families, and bedside staff to promote a safe, supportive, and therapeutic care environment.
- Utilized multiple video monitoring platforms, communication systems, and electronic health record tools to support patient care operations.
- Responded to urgent and emergent situations by initiating appropriate escalation procedures and coordinating with onsite healthcare teams.
- Demonstrated strong de-escalation, observation, and active listening skills while supporting patients experiencing confusion, emotional distress, or behavioral concerns.
- Contributed to quality improvement initiatives by maintaining compliance with patient safety protocols and departmental performance standards.
Program Coach at Read Better Do Better (2024-01 – Present)
- Led engaging after-school clubs as an RBBB Program Coach, collaborating with elementary and middle school students in a dynamic environment focused on reading, learning, and games.
- Managed and facilitated the RBBB literacy program, ensuring the progression of curriculum objectives. Monitored and tracked the success of the program to enhance reading skills and foster a positive learning atmosphere.
- Regularly participated in virtual or in-person meetings with Program Coordinators and fellow Program Coaches within the school district. Shared successes, addressed concerns, and collaborated on strategies to improve the program's effectiveness.
- Orchestrated the culmination of the program with a graduation event, celebrating the achievements of participants and creating a memorable closure to the RBBB literacy initiative.
Behavioral Health Technician at Valleywise Health (2023-02 – Present)
- Responsible for doing regular 15-minute bed checks on each patient, recognizing, preventing, and responding to patients who were acting as a danger to themselves or others.
- Assisted nurses with Lab draws, EKG checks, and Accuchecks.
- Assisted with the transport of patients to court hearings and doctors appointments.
- Worked alongside nursing management to train new employees and ensure they meet the behavioral codes of conduct when representing Valleywise.
- Volunteered with The 'Leave Your Mark' through the Valleywise Health Foundation with the goal of engaging peers at Maryvale.
- Led patient counseling groups such as daily meetings and recreational activities.
- Charted patient observations, following prescribed procedures and standards.
- Routinely stayed up to date on current and upcoming training, including in house phlebotomy certification.
Registered Behavioral Health Technician at Centria Healthcare (2022-11 – Present)
- Specialty focus in Early Intensive Behavioral Intervention (EIBI) for children under 6 years old.
- Managed a caseload of 5 children with Autism Spectrum Disorder within the first quarter of employment.
- Tracked and improved communication outcomes through use of Picture Exchange Communication System (PECS) and voice output devices.
- Provided patients with the ability to control anger through anger management group therapy.
- Created a tracking scale based on a research-backed, parent-suggested suite of outcomes, including communication, pain, mobility, sleep, independence, and behavior.
- Assisted with self-help skills as necessary and kept the supervisor informed of the condition of individuals receiving services.
