Essilfie Sheila

I aspire to contribute meaningfully and grow my career in a result-oriented organization that values ambition, knowledge, and skill. As a sales representative in my field, I am hardworking, responsible, and self-motivated. I possess strong interpersonal skills and have the ability to learn and adapt quickly, which I consider my hallmark.

Travel & Tour Representative at Gosh Travel & Tour

• Booked, issued, reissed and cancelled airline tickets using reservation systems
• Assisted customers with flight options, fares and airline policies
• Processed payments, refunds and ticket changes accurately
• Resolved customer issues related to delays and cancellations
• Delivered excellent customer service while meeting sales targets

Stock Associate at Wallmart Elkton MD

• Receiving and unloading merchandise deliveries
• Stocking shelves and arranging products properly
• Checking products quality and expired dates
• Supporting inventory control and restocking processes
• Ensuring products are correctly labeled and priced

Front Desk Associate at Tess Africa Hair & Braiding Supply

• Greet and assist clients in a friendly, professional manner
• Schedule, confirm and manage appointments
• Handle customer inquiries in person, by phone and online
• Process payments and maintain accurate client records
• Maintain a clean and welcoming front-desk area

Multi-Station Team Member at Five Guys

• Worked on different stations: cashier grill, fry station and food assemble
• Restocking ingredients and supplies as needed
• Keep the kitchen and restaurant clean(floors, counters, equipment)
• Provided friendly and efficient customer service in a fast paced restaurant
• Handle payment (cash, credit/debit cards cards gift cards)

– IATA TRAINING AND DEVELOPMENT INSTITUTE GHANA

– AMADEUS TRAINING CENTRE GHANA

– BUCKMAN AVIATION SCHOOL

– IPMC UNIVERSITY COLLEGE OF TECHNOLOGY LIMITED

– MINISTRY OF MANPOWER YOUTH EMPLOYMENT AND MINISTRY OF HEALTH

– ODORGONNO SENIOR HIGH SCHOOL